The People at Popular
"The men and women who work for our institution, from the highest executive to the employees who handle the most routinary tasks, feel a special pride in serving our customers with care and dedication." Rafael Carrión, Jr. (1988)
We strive to attract, develop, compensate and retain the most qualified people. Some of the skills that characterize our employees are:
Collaboration and Teamwork
You share information and responsibilities to reach the goals of the group. You develop and maintain effective working relationships with peers, members of other teams, units and departments. You are open to other points of view -- look for others to become involved in teamwork, share the credit for achievement and avoid blaming others. You treat everyone with respect and dignity and act with integrity.
Achievement of Results
You establish priorities, anticipate challenges and manage time and resources effectively. You meet your objectives and assignments on time. You act according to our excellence value, "making things right." You show analytic capability and make the right decisions on time. You accept responsibility for your actions.
Customer Focus (Taking Care of the Customer)
You make sure to understand client needs to be able to always present the best solution. You act swiftly and with courtesy and always provide the correct information. You delight clients, providing an insuperable service that sets us apart from the competition. You create a lasting relationship with clients, anticipating their needs, honoring agreements and showing them appreciation.
You know and understand the goals and strategies of the business. You understand and apply the policies and procedures of the organization. You find cost effective solutions. You use technology effectively to improve services and provide innovative solutions. You constantly improve processes, products and services. You think outside of the box and search for opportunities to constantly learn.
Commitment with the Organization
You're an active member of the communities which we serve. You understand and behave according to our institutional values at all times. You project a professional image and conduct. You achieve results through methods and actions that are consistently ethical and in compliance with corporate rules and regulations.
You develop and communicate goals, strategies, changes in priorities and results. You create an atmosphere of positive energy and enthusiasm which motivates employees to perform to their maximum capacity. You establish development plans, including succession planning. You promote trust and respect. You are self-assured and at ease when leading others. You lead granting others empowerment. You show sensibility and justice in employee situations including morale and performance issues.