Message from Our CEO

“At Popular, we feel a deep sense of commitment with the communities we serve. It is for that reason that we continue working with tenacity to offer
the products and services they need. We have been instrumental in the development of these communities for more than a century and, today
more than ever, we are guided by the need to provide the tools to surpass this difficult economic scenario.

In order to more efficiently manage our business, Popular now operates
the main businesses of Banco Popular, Puerto Rico, Banco Popular North America, and EVERTEC. We continue to focus on the excellence of our service and the development of innovative products. We place our full
trust on the solidness of our company, the knowledge that more than a century’s experience provides, and the talent of our people to emerge as
a stronger company. For us, it is an honor to serve you and, in doing so, to keep charting Popular’s and Puerto Rico’s courses together toward a better future.”

Richard L. Carrión
Chairman of Board of Directors and Chief Executive Officer, Popular, Inc.