Internet Banking

Online Security

Banco Popular uses the most advanced security systems to assure you the highest-grade online security available. Banco Popular's web site and backend systems are hosted within Banco Popular's secured facilities. In the online world our systems are protected by firewalls, encryption and monitoring systems. We provide you end-to-end security.

When you enroll for Mi Banco Popular, we authorize you to access your accounts online. Upon verification that the information contained on your enrollment form is complete and correct, you'll receive a welcome email from us and be able to start banking online. Each time you log on you will be asked for your user name, password and ATH PIN number. Please keep this information confidential, especially your PIN. If you forget your password, you can change it online at www.bancopopular.com/password or by contacting our customer service representatives at TeleBanco Popular (787) 724-3655 or 1-888-724-3655 and they will issue you a new one for you.

As an additional security measure, your session will expire after 15 minutes if there has been no activity. This prevents anyone from accessing your accounts if you have left your computer unattended without signing-off. You can change these settings once you sign on to Mi Banco Popular by visiting the Personal Information section.

Frequently Asked Questions

Is my confidential information secure?

Whenever we ask you to send confidential information over the Internet, including personal account data, we require a secure session using “Secure Socket Layer” technology. This encryption technology (SSL) uses public keys to encrypt communications between an SSL capable browser and our web site. Communications between the web server and your web browser are encrypted to prevent interception of private data.

Which browsers provide encryption support?

SSL encryption is supported by Microsoft Internet Explorer 5.5+, Netscape 7.x+, Mozilla 1.x+, Safari1.x+, and Opera 6.x+. If you are using another browser, please read its documentation to verify if it's an SSL capable browser. Beta versions of any browser should not be relied on for secure communications.

How can I verify that I am in a secure session?

Netscape browsers, versions 4 and higher, will see a locked padlock highlighted in yellow on the lower left corner. Windows users of Microsoft Internet Explorer will see a yellow padlock on the bottom of the browser window. Macintosh users of Internet Explorer will have a blue line below the menu bar and a yellow padlock on the bottom of the browser window indicating that the session is encrypted. Also, in any browser you use, you can verify if you are in a secure session if the address begins with “https://”.

Which browsers are required to use Mi Banco Popular?

We strongly recommend the use of browsers with SSL support and 128-bit encryption, which provide a more secure communication without any additional cost. Following the internet browsers that we recommend to access Mi Banco Popular:

• Firefox version 2 or higher for Windows 2000, XP, Vista, Mac OS, UNIX and Linux
• Internet Explorer version 5.x+ for Mac
  OS 9 and X
• Internet Explorer version 7 or higher for Windows Vista
• Safari version 1 or higher for Mac OS
• Safari Version 1.x+ for Mac OS X

Learn more about the requirements to use Mi Banco Popular or about available services.