• To find out the format, image size and file size, position your cursor over the file and a small frame will automatically appear with the information.
  • The image files can be in either JPEG (*.jpg, *.jpeg) or Bitmap (*.bmp) formats.
• The resolution of the image should be at least 840 X 840 pixels.
• The file size should be no more than 10 megabytes (MB).
• If you are going to use an image that you have received via e-mail, it could not have been attached to the e-mail as a photo, it needs to be attached as a file in order to maintain its original form.
• Images that have been included in electronic albums provided by Internet services do not meet our specifications since such images have been altered from its original form.

• If you significantly increase the scale of your picture it may print poorly.
• The time your image takes to upload depends on your own Internet connection speed and image size.
• On a typical 56k modem, each megabyte will take about 3 minutes to upload.
   

Image Guidelines

Banco Popular of Puerto Rico (the Bank) reserves the exclusive right to determine whether or not to print the image submitted into a personalized credit card.  The Bank will reject or approve all images. These Image Guidelines may be varied by the Bank at any time.   Make sure the image is slightly bigger than the size of the card in order to avoid any white areas on the edges of the card.  You may not propose to the Bank the reproduction on the Card of images containing, whether in the foreground or background, references to any of the following (the following examples and not an exclusive list):

1. Celebrities, musicians, athletes, politicians, actors, entertainers, cartoons or other foreign or nationally known public figures, etc. Exceptions to this prohibition include photos of you, your family members or friends photographed with a famous person who has granted the permit to use such photo in your credit card.
2. Branded products or services, including abbreviations, acronyms, logos, slogans or other related symbols or indicia.
3. Trade names, logos, slogans or other identifying indicia related to competitors of Popular, Inc. or any of its subsidiaries.
4. Material, including artwork, which could infringe on the copyright or trademark rights of another party.
5. Advertising or promotional material.
6. Telephone numbers, addresses, website addresses, e-mail addresses, account numbers, and PIN (Personal Identification Number) numbers.  Any alphanumeric character that is not in English or Spanish, or that is unclear/slang/graffiti, is not accepted.
7. References to any Visa, MasterCard or American Express sponsorship property, including events like the Olympic Games or NASCAR, or any title or certification of authenticity.
8. Provocative or sexual material of any kind, including naked or semi-naked figures, whether artistic or pornographic in nature.  Any images containing images of children in a state of undress will be rejected.
9. Religious images, symbols or statements.
10. Political images, statements, organizations or symbols.
11. Subject matter that is indecent, violent, offensive, obscene, racist, profane, prejudicial, discriminatory, socially unacceptable, libelous, defamatory or insensitive. 
12. Any content that might infringe, denigrate or dilute the BPPR, Visa, MasterCard or American Express brands or its subsidiaries or member financial institutions.
13. Illegal activities or organizations.
14. Alcohol, tobacco, gambling, firearms, ammunition or pharmaceutical content or products.
15. Any image that might result in refusal to accept the Card or create other problems at the sales point.
16. Any image that might compromise the Card’s security features.
17. Coins or banknotes of any form or provenance.
18. Content not acceptable for persons under 18 years old.

Should the Cardholder repeatedly propose to the Bank the incorporation in the Card of images with prohibited content, as specified above, the Bank reserves the right to deny the Cardholder access to the card personalization service.

All images, including those downloaded from the internet, must have the consent of the owner and individuals appearing in the image.