Financial assistance due to COVID-19

Access the new digital tools to obtain information about our available payment relief options and apply for the program applicable without the need to call.

Currently our new digital tool for available payment relief options is only available in Spanish. If you have any questions, please call 787.522.4945 or 1.833.221.2203.

Click here for more tutorials of our digital services available for you.

Branch services

We have at your disposal alternatives like drive-through lanes and digital channels that allow us to continue providing essential banking services, taking into account everybody’s safety.

Given the coronavirus (COVID-19) threat, effective on Thursday, March 26th, we modified the operation of our branch network to maintain the continuity of our services.

You can conduct your banking transactions at more than 110 branches across the island, Monday to Friday from 8:00 a.m. to 1:00 p.m., and at branches that open Saturday, from 8:00 a.m. to 12:00 p.m. Some branches will operate in a special schedule.

We encourage you to use our digital services for individual and commercial customers. Also, you may use ATMs and Telebanco Popular to conduct your transactions.

Business Customers

If you have been economically impacted by COVID-19, we have different options to support your business’s recovery:

  • As a Preferred Lender for the Small Business Administration (SBA), we have available the Paycheck Protection Program. Access our guide of the protection program and read our letter to customers about the new federal legislation that was recently approved to help affected businesses.
  • We have financial relief for your commercial loan. Access the digital tools to apply.
  • We offer you online services to manage your business and additional credit alternatives. Find out more here.

Our offices

For the moment being, some of our offices will remain closed.

If necessary, please contact:

  • Popular Auto - To make payments, request balances and copies, 787.792.9282
  • Popular Mortgage - For questions about mortgage products (except Mortgage Servicing), 787.707.7070
  • Popular Risk - Inquiries and Customer Service, 787.213.0118
  • Popular Securities - To ask questions about investments or for guidance, contact your financial advisor or call 787.758.7400
  • Popular Insurance - For assistance or services, you may contact us at 787.706.4111 or via email at servicioalclientepii@popular.com.