Branches identified with positive cases of COVID-19:
Aware of our social responsibility and of the importance of providing accurate and timely information in a situation such as the current one, we include the customer service center in which a case of coronavirus was identified. Our health protocol stipulates, among other things, that we will sanitize those facilities (when there is suspicion of symptoms, exposure or with a positive result for COVID-19 test), and if needed, a minimum of 7 days quarantine for employees who had direct and prolonged contact.
On June 30, an employee of Lares Branch received a positive result for COVID-19 test. The employee began his quarantine period on June 29, 2022.
On June 30, an employee of Barceloneta Branch received a positive result for COVID-19 test. The employee began his quarantine period on June 29, 2022.
On July 5, an employee of San Francisco Branch received a positive result for COVID-19 test. The employee began his quarantine period on July 1, 2022.
On July 6, an employee of Trujillo Alto Shopping Center Branch received a positive result for COVID-19 test. The employee began his quarantine period on July 5, 2022.
On July 7, an employee of Río Hondo Branch received a positive result for COVID-19 test. The employee began his quarantine period on July 6, 2022.
On July 7, an employee of Mayagüez Mall Centro Branch received a positive result for COVID-19 test. The employee began his quarantine period on July 6, 2022.
On July 7, an employee of Arecibo San Luis Branch received a positive result for COVID-19 test. The employee began his quarantine period on July 6, 2022.
On July 7, an employee of Isla Verde Branch received a positive result for COVID-19 test. The employee began his quarantine period on July 6, 2022.
On July 8, an employee of San Francisco Branch received a positive result for COVID-19 test. The employee began his quarantine period on July 8, 2022.
On July 8, an employee of Plaza Las Américas Branch received a positive result for COVID-19 test. The employee began his quarantine period on July 8, 2022.
Those facilities were sanitized according to the protocol required by the CDC and a new service staff was assigned.
We closely follow the evolution of the situation and we will continue taking measures to ensure the safety of our
customers and employees.
Hours and Services at Branches
To maintain the continuity of our services, we have modified the operation of our network of branches.
Branches with drive-through lanes will operate mainly through this channel for: payments, deposits, cashed checks and withdrawals less than $10,000.
At these branches, controlled entry will be allowed for:
- Commercial clients’ transactions
- Debit card services
- Account opening
- Withdrawals from IRAs and CDs
- Provisional checks
- Credit products applications and disbursements
- Safe deposit boxes
- Wire transfers
At branches without drive-through lanes, entry will be controlled for all types of transactions and services.
Most branches operate Monday through Friday, from 8:00 a.m. to 4:00 p.m. and Saturday, from 8:00 a.m. until noon, while circumstances allow it. Click
here for the branch locator and their service hours.
Click
here to find out which branches have drive-through lanes service.
Service Centers
You can reach us at the following telephone numbers.
Popular Auto
- For inquiries, customer service, or to make an appointment call 787.751.4848787.751.4848.
- To pick up vehicle registration stickers (marbete) for leased vehicles, for insurance check
endorsements and loan or lease cancellations, make your appointment
here.
Popular Mortgage
- For guidance about the options available to purchase or refinance a property, call 787.707.7070787.707.7070.
- Our team of mortgage consultants has all the tools to assist you and complete mortgage loan applications
remotely.
Mortgage Services
- Contact our Mortgage Services Center for any situation related to your mortgage loan by calling 787.775.1100787.775.1100.
Popular Risk
- For inquiries, customer service or to make an appointment, call 787.213.0118787.213.0118.
Popular Securities
- For questions about investments or to receive guidance, contact your financial advisor or call 787.758.7400787.758.7400.
Popular Insurance
Puerto Rico
