Your safety and that of our employees is our priority.

Given the worldwide spread of the coronavirus (COVID-19), we continue to implement measures to protect the health of our customers and employees as well as to ensure the continuity of the services we offer.

We are monitoring the situation on a daily basis and will keep you informed about our operations, providing updates when necessary. Click here to view the updated list of branch services.

Economic Impact Payment: What you should know

We understand how important it is for you to receive the Economic Impact Payment. That is why we include several important points below.

The Economic Impact Payment eligibility determination, as well as the amount of money you will receive and the timeframe within which you will receive it, is the sole responsibility of the U.S. Federal Government and the Treasury Department of Puerto Rico.

Financial institutions, including Banco Popular, have no role in the process of determining eligibility and distributing Economic Impact Payment funds. Neither do our branches, service centers and TeleBanco Popular®, have access to such eligibility and distribution information.

If you have an overdraft on your account, it will reflect a temporary credit for the amount of the overdraft for a period of 30 days, beginning on the day the Economic Impact Payment is deposited. Such temporary credit will be reverted after these 30 days elapse.

To access Frequently Asked Questions and learn more about the provisional overdraft credit, click here.

Access here questions and answers

Financial assistance due to COVID-19

Access the new digital tools to obtain information about our available payment relief options and apply for the program applicable without the need to call.

Currently our new digital tool for available payment relief options is only available in Spanish. If you have any questions, please call 787.522.4945 or 1.833.221.2203.

Click here for more tutorials of our digital services available for you.

Branch services

Given the coronavirus (COVID-19) threat, we implemented additional safety and protection measures, including modifications in the operation of our branch network to maintain the continuity of our services.

  • Before entering the branch, it is required to cover up your nose and mouth with a mask, scarf, bandana or fabric
  • All our branches have acrylic windows for tellers and consultants
  • We are implementing traffic control inside the branch
  • A strict cleaning protocol is enforced

You have more than 120 branches available through the island to conduct your banking transactions, open Monday to Friday from 8:00 a.m. to 3:00 p.m.; and branches that open Saturday, from 8:00 a.m. to 12:00 p.m. Some branches are operating in a special schedule.


Services available at our branches:

  • Deposits, withdrawals, payments, debit card services, check cashing, provisional checks, and wire transfers
  • Sale of registration stickers
  • Sale of Internal Revenue Stamps and vouchers
  • Payment of traffic fines
  • Account openings
  • IRA and CD withdrawals
  • Credit applications and disbursements
  • Transactions and commercial services

For your convenience, more than 90 branches have drive-through lanes, where you can make: deposits, withdrawals, check cashing and payments.


View here the list of branches

We encourage you to use our digital services for individual and commercial customers. Also, you may use ATMs and Telebanco Popular to conduct your transactions.

Our offices

For the moment being, some of our offices will remain closed.

If necessary, please contact:

  • Popular Auto - To make payments, request balances and copies, 787.792.9282
  • Popular Mortgage - For questions about mortgage products (except Mortgage Servicing), 787.707.7070
  • Popular Risk - Inquiries and Customer Service, 787.213.0118
  • Popular Securities - To ask questions about investments or for guidance, contact your financial advisor or call 787.758.7400
  • Popular Insurance - For assistance or services, you may contact us at 787.706.4111 or via email at servicioalclientepii@popular.com.