Your safety and that of our employees is our priority.

Given the worldwide spread of the coronavirus (COVID-19), we continue to implement measures to protect the health of our customers and employees as well as to ensure the continuity of the services we offer.

We are monitoring the situation on a daily basis and will keep you informed about our operations, providing updates when necessary. Click here to view the updated list of branch services.

Branches and Service Centers

Considering the coronavirus (COVID-19) situation, we continue to strengthen our safety and protection measures for the well-being of our customers and employees, including:

  • Before entering any of our facilities, you must cover your nose and mouth with a mask.
  • When entering our branches, hand sanitizer dispensers are available for our customers.
  • All our branches and service centers have acrylic partitions with a window, placed between employees and customers.
  • We have implemented strict cleaning protocols.
  • Most of our branches will be operating mainly by autobanco (drive-through lanes). For details, click here.

Branches identified with positive cases of COVID-19:

Aware of our social responsibility and of the importance of providing accurate and timely information in a situation such as the current one, we include the customer service center in which a case of coronavirus was identified. Our health protocol stipulates, among other things, that we will sanitize those facilities (when there is suspicion of symptoms, exposure or with a positive result for COVID-19 test), and if needed, a minimum of 7 days quarantine for employees who had direct and prolonged contact.

On January 5, an employee of Valencia Park Branch received a positive result for COVID-19 test. The employee began his quarantine period on January 3, 2022.

On January 7, an employee of Valencia Park Branch received a positive result for COVID-19 test. The employee began his quarantine period on January 3, 2022.

On January 10, an employee of Parada 34 Branch received a positive result for COVID-19 test. The employee began his quarantine period on December 31, 2021.

On January 10, an employee of Altamira Branch received a positive result for COVID-19 test. The employee began his quarantine period on January 5, 2022.

On January 10, an employee of Barrio Obrero Branch received a positive result for COVID-19 test. The employee began his quarantine period on January 8, 2022.

On January 11, an employee of Parada 22 Branch received a positive result for COVID-19 test. The employee began his quarantine period on December 30, 2021.

On January 11, an employee of Lomas Verdes Branch received a positive result for COVID-19 test. The employee began his quarantine period on December 30, 2021.

On January 18, an employee of Lajas Branch received a positive result for COVID-19 test. The employee began his quarantine period on January 14, 2022.

Those facilities were sanitized according to the protocol required by the CDC and a new service staff was assigned. We closely follow the evolution of the situation and we will continue taking measures to ensure the safety of our customers and employees.


Hours and Services at Branches

To maintain the continuity of our services, we have modified the operation of our network of branches.

Branches with drive-through lanes will operate mainly through this channel for: payments, deposits, cashed checks and withdrawals less than $10,000.


At these branches, controlled entry will be allowed for:

  • Commercial clients’ transactions
  • Debit card services
  • Account opening
  • Withdrawals from IRAs and CDs
  • Provisional checks
  • Credit products applications and disbursements
  • Safe deposit boxes
  • Wire transfers

At branches without drive-through lanes, entry will be controlled for all types of transactions and services.

Most branches operate Monday through Friday, from 8:00 a.m. to 4:00 p.m. and Saturday, from 8:00 a.m. until noon, while circumstances allow it. Click here for the branch locator and their service hours.

Click here to find out which branches have drive-through lanes service.



Service Centers

You can reach us at the following telephone numbers.


Popular Auto

  • For inquiries, customer service, or to make an appointment call 787.751.4848.
  • To pick up vehicle registration stickers (marbete) for leased vehicles, for insurance check endorsements and loan or lease cancellations, make your appointment here.

Popular Mortgage

  • For guidance about the options available to purchase or refinance a property, call 787.707.7070.
  • Our team of mortgage consultants has all the tools to assist you and complete mortgage loan applications remotely.

Mortgage Services

  • Contact our Mortgage Services Center for any situation related to your mortgage loan by calling 787.775.1100.

Popular Risk

  • For inquiries, customer service or to make an appointment, call 787.213.0118.

Popular Securities

  • For questions about investments or to receive guidance, contact your financial advisor or call 787.758.7400.

Popular Insurance

We encourage you to use our digital services for individual and commercial customers. Also, you may use ATMs and Telebanco Popular to conduct your transactions.

Click here for more tutorials of our digital services available for you.

Financial assistance due to Covid-19

Access the digital tools to obtain information about our available payment relief options and apply for the program applicable without the need to call.

Economic Impact Payment: What you should know

We understand how important it is for you to receive the Economic Impact Payment. That is why we include several important points below.

The Economic Impact Payment eligibility determination, as well as the amount of money you will receive and the timeframe within which you will receive it, is the sole responsibility of the U.S. Federal Government and the Treasury Department of Puerto Rico.

Financial institutions, including Banco Popular, have no role in the process of determining eligibility and distributing Economic Impact Payment funds. Neither do our branches, service centers and TeleBanco Popular®, have access to such eligibility and distribution information.

If you have an overdraft on your account, it will reflect a temporary credit for the amount of the overdraft for a period of 30 days, beginning on the day the Economic Impact Payment is deposited. Such temporary credit will be reverted after these 30 days elapse.

To access Frequently Asked Questions and learn more about the provisional overdraft credit, click here.

Access here questions and answers