Your safety and that of our employees is our priority.

Given the worldwide spread of the coronavirus (COVID-19), we continue to implement measures to protect the health of our customers and employees as well as to ensure the continuity of the services we offer.

We are monitoring the situation on a daily basis and will keep you informed about our operations, providing updates when necessary. Click here to view the updated list of branch services.

Branches and Service Centers

Given the current coronavirus (COVID-19) situation, we have implemented safety and protection measures that comply with the requirements set forth by the Center for Disease Control and Prevention (CDC), the Puerto Rico Department of Labor and Human Resources, and the Occupational Safety and Health Administration (OSHA).

To maintain the continuity of our services, we have modified the operation of our network of branches and service centers.

  • Before entering any of our facilities, you must cover up your nose and mouth with a mask, scarf, bandana or fabric.
  • When accessing our branches, hand sanitizer is available for the use of our customers.
  • All our branches and service centers have acrylic panels placed between tellers and customers.
  • We control traffic flow within our facilities.
  • We have implemented strict cleaning protocols.
  • A 6 feet distance is required.

Branches identified with positive cases of COVID-19:

Aware of our social responsibility and of the importance of providing accurate and timely information in a situation such as the current one, we include the customer service center in which a case of coronavirus was identified. Our health protocol stipulates, among other things, that we will sanitize those facilities (when there is suspicion of symptoms, exposure or with a positive result for COVID-19 test), and 14-days quarantine for employees who had direct and prolonged contact.

On September 25, an employee of San José Branch received a positive result for COVID-19 test. The employee began his quarantine period on September 23, 2020.

On  September 24, an employee of Galería Los Paseos Branch received a positive result for COVID-19 test. The employee began his quarantine period on September 23, 2020.

On September 17, an employee of Trujillo Alto Shopping Center Branch received a positive result for COVID-19 test. The employee began his quarantine period on September 15, 2020.

Those facilities were sanitized according to the protocol required by the CDC and a new service staff was assigned. We closely follow the evolution of the situation and we will continue taking measures to ensure the safety of our customers and employees.


Hours and services at branches

You have more than 140 branches available throughout the island to conduct your banking transactions, open Monday to Friday from 8:00 a.m. to 3:00 p.m., as well as branches that open Saturdays from 8:00 a.m. to noon. Some branches are operating in a special schedule.


Services available at our branches:

  • Deposits, withdrawals, payments, debit card services, check cashing, provisional checks, and wire transfers
  • Sale of vehicle registration stickers (marbete)
  • Sale of Internal Revenue stamps and vouchers
  • Payment of traffic fines
  • Opening accounts
  • Withdrawals from IRAs and CDs
  • Credit applications and disbursements
  • Transactions and commercial services

For your convenience, more than 90 branches have drive-through lanes where you can make deposits, withdrawals, payments, and cash checks.


Click here to see the list of branches


Service Centers

You can reach us at the following telephone numbers.


Popular Auto

  • For inquiries, customer service, or to make an appointment call 787.751.4848.
  • To pick up vehicle registration stickers (marbete) for leased vehicles, for insurance check endorsements and loan or lease cancellations, make your appointment here.

Popular Mortgage

  • For guidance about the options available to purchase or refinance a property, call 787.707.7070.
  • Our team of mortgage consultants has all the tools to assist you and complete mortgage loan applications remotely.

Mortgage Services

  • Contact our Mortgage Services Center for any situation related to your mortgage loan by calling 787.775.1100.

Popular Risk

  • For inquiries, customer service or to make an appointment, call 787.213.0118.

Popular Securities

  • For questions about investments or to receive guidance, contact your financial advisor or call 787.758.7400.

Popular Insurance

We encourage you to use our digital services for individual and commercial customers. Also, you may use ATMs and Telebanco Popular to conduct your transactions.

Financial assistance due to COVID-19

Access the new digital tools to obtain information about our available payment relief options and apply for the program applicable without the need to call.

Currently our new digital tool for available payment relief options is only available in Spanish. If you have any questions, please call 787.522.4945 or 1.833.221.2203.

Click here for more tutorials of our digital services available for you.

Economic Impact Payment: What you should know

We understand how important it is for you to receive the Economic Impact Payment. That is why we include several important points below.

The Economic Impact Payment eligibility determination, as well as the amount of money you will receive and the timeframe within which you will receive it, is the sole responsibility of the U.S. Federal Government and the Treasury Department of Puerto Rico.

Financial institutions, including Banco Popular, have no role in the process of determining eligibility and distributing Economic Impact Payment funds. Neither do our branches, service centers and TeleBanco Popular®, have access to such eligibility and distribution information.

If you have an overdraft on your account, it will reflect a temporary credit for the amount of the overdraft for a period of 30 days, beginning on the day the Economic Impact Payment is deposited. Such temporary credit will be reverted after these 30 days elapse.

To access Frequently Asked Questions and learn more about the provisional overdraft credit, click here.

Access here questions and answers