Go to assist Tool
Go to assist allows you to interact with the staff at TeleBanco
Popular® 24/7 so that they can access the Mi Banco Online platform with
you to assist you better.
How does it work?
If you have any questions or mishaps with Mi Banco Online, when you
call TeleBanco Popular, you can authorize the Go to assist tool. This
way we can remotely access your screen and show you firsthand how to
solve any situation.
and to receive a code for a program that allows us to connect to your
screen. This connection is temporary, once the session is finished, it
will disconnect without leaving any personal information. It is
- This service is absolutely secure, as Banco Popular doesn’t
retain any personal information while using this tool. The only
objective is to offer a personalized service related to your situation.
- Go to assist allows you to quickly and accurately assess any situation regarding Mi Banco Online.
- Since you are talking directly to someone who‘s looking at the
same screen as you are, its helps us to understand and be more precise
in our assistance.