Mortgage Loans

This digital tool will help guide you by providing the available assistance options that have affected your ability to pay due to Covid-19 pandemic.

  • If you have not yet accepted a Special Forbearance, this tool allows you to do so. The Special Forbearance, while it lasts, eliminates the imposition of additional surcharges, protects your credit, and stops collection and execution procedures.
  • If you have already received a Special Forbearance, this tool allows you to select an alternative, among those available for your loan, that allows you to attend to your financial difficulty, including payments accumulated during the period of your Special Forbearance.

In both cases, this tool allows you a simpler and more convenient process, so you don't have to call us.

Ex. 0000012345

Where do I find my mortgage loan number?

If you have more than one loan with Banco Popular, you must repeat this process for each loan.

Please contact us if:
  • You have an active application or an ongoing process in Loss Mitigation.
  • You are involved in an active bankruptcy process.

It is important to note that there are some loans that due to their characteristics or particular situation will not be able to use this tool.

If at any time, before you select your alternative, you have any additional concerns or questions, please contact us, and we will provide you with the information needed to make the best decision according to your situation.

Contact numbers:

Confirm loan information


Please complete the following security questions:

The information submitted does not match our records.

Please try again or review the instructions to complete the security questions.

See instructions to complete security questions

For purposes of the available alternatives, your mortgage loan is governed by the guidelines.

For this type of loan, the following alternatives are available to cover pending payments:

< Cancel

Next, more details on the selected option:


Next, you will confirm selection of your alternative by entering your contact information. By entering your information, you acknowledge and guarantee that you have read and understood the terms of the alternative and affirm that you were adversely affected by the economic impact of the Covid-19 pandemic.