Mortgage Loans

Aware of the difficult situation we are confronting in the aftermath of hurricanes Irma and María, we provide you with alternatives for your mortgage payments, and are ready to guide and support you with flexible solutions.

Enter your mortgage loan number to obtain information about available options for past due payments you might have in your account, including amounts accumulated during the disaster forbearance period announced in September 2017.

If you want, you may also opt to pay the total amount of payments accumulated during the hurricane forbearance period. You may make the payments through our Mortgage Service Center at 787-775-1100, our Collections Division at 787-759-7000 or in any of our branches.

Ex. 0000012345

Where do I find my mortgage loan number?

If you have more than one loan with Banco Popular, you must repeat this process for each one.

Call us at 787-522-1544 or at 787-775-1100 if:

  • You had previously contacted us and had chosen an alternative, but your circumstances have changed and now want to explore another alternative.
  • You have an active application or an ongoing process in Loss Mitigation.
  • You are involved in an active bankruptcy process.

It is important that you know that in some cases you will not be able to use this tool due to the characteristics of the loan or particular situation.

If at any time you have any additional concerns or questions, please contact us at 787-522-1544 and we will provide the information you need to make the best decision, according to your situation.

Confirm loan information


Please complete the following security questions:

The submitted information does not match our records.

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For purposes of the available alternatives, your mortgage loan is governed by the guidelines.

For this type of loan, the following alternatives are available to cover pending payments:

< Cancel

Next, more details on the selected option:


Next, you will confirm your selection of this alternative by entering your contact information. By confirming it, you acknowledge and guarantee that you have read and understood the terms of the alternative and that your financial circumstances continue to be those indicated to qualify for it.

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