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Connect with a service representative.

Get online assistance to manage your accounts.

Convenient

Secure

Personalized

Real-time

Contact a Popular representative via chat for:

  • Guidance on products and services
  • Assistance with payments to registered merchants 
  • Registration of travel notes
  • Activation and cancellation of a debit or credit card
  • Technical support for Mi Banco and ATH Móvil applications
  • …and more!

Verification or validation services for account transfers, balances or transactions are not offered via chat.

Start chatting:

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Chat hours

Monday to Friday:
8:00 a.m. - 6:00 p.m.
Saturday:
9:00 a.m. - 6:00 p.m.

 

Important notice: After service hours, Popular Chat does not have any agents available. We’re sorry for the inconvenience.

Here are some common questions that you can get answers to quickly:

  1. I’m going on a trip. Do I need to notify it to be able to use my card?
  2. How do I activate or cancel a card?
  3. How do I deposit through my mobile phone?
  4. How do I use ATH® Móvil?

For any other questions or concerns, visit our Help Center.

 

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Find answers to your questions using our online tools.

Learn more

Popular.com/Chat is a free service from Banco Popular de Puerto Rico. Through it you can get general guidance on banking products and services for individuals, assistance with payments to registered merchants, registration of travel notes, activation and cancellation of cards, and technical support for the Mi Banco and ATH Móvil applications. No verification or validation services are offered for account transfers, balances, or transactions. For information about balances, or to make payments and transfers, login to your account through Mi Banco Online or call TeleBanco Popular® at 787.724.3659. The Chat service is available Monday to Friday from 8:00 a.m. to 6:00 p.m. and Saturdays from 9:00 a.m. to 6:00 p.m.

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