At Popular Auto and Reliable Auto, we have ensured that our integration provides you with the best experience.

For your benefit, here are important details related to your auto loan:


Loan Balance

The balance of your auto loan will be automatically transferred to Popular Auto. Therefore, effective September 2, 2019 you will have a new loan number.

Terms and Conditions

The terms and conditions and the annual percentage rate (APR) of your loan will remain as stipulated in the original contract with Reliable Auto.

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How do I make payments?

As of September 2, 2019, you may continue to use the Reliable Auto payment booklet and make payments via:

  • If you have Direct Payment (also known as Direct Debit), you don't have to make any changes to make payments. The system has been programmed so that your loan is updated automatically, without altering the set payment date. Payments will be processed as usual.

    • If you are enrolled, make payments from your smartphone, using the Mi Banco Mobile, or from the computer, login to your account in Mi Banco Online. The systems have been programmed to update the loan automatically.
    • If you are not enrolled, sign up here with your loan number to have immediate access and enjoy the convenience of making your payments easily, quickly, and securely, from the computer. A deposit account with Popular is not required. For signing up assistance, please call Online Banking at 787.724.3655 or 1.888.724.3655.
    • If you are registered and have scheduled payments with a predetermined frequency, you will not have to make any changes. Make payments as usual, by calling 787.724.3652 or 1.888.724.3652 toll-free. The service is available 24 hours a day.
    • If you are not registered, sign up and make payments via TeleBanco Popular®. Just call 787.724.3650 or 1.888.724.3650 toll-free. A checking or savings account with Banco Popular is required in order to sign up for the service.
  • Send your payment by mail to:

    Popular Auto,
    PO Box 70370,
    San Juan, PR 00936-8370.

  • Visit any of the 160 Banco Popular branches across the island. .

  • Cash payments are accepted up to a maximum of $3,000, using a debit card or a manager’s check at the Customer Service Centers located in San Juan, Ponce and Isabela . Service hours: Monday to Friday from 8:00 a.m. to 4:30 p.m.

  • Reliable Auto’s payment service at other financial institutions such as Santander, Island Finance, and Scotiabank will remain available until August 23, 2019. Following that date, you can make payments using any of the channels mentioned above.

Car collision check endorsements

In addition to Popular Auto’s Customer Service Centers, as of September 2, 2019, visit a Banco Popular branch to endorse your car collision check.

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Frequently Asked Questions

For our complete list of frequently asked questions, you can access our Resource Center.

More Information

For additional information call Popular Auto Customer Service at 787.792.9282 or 1.888.792.9282, Monday to Friday from 8:00 a.m. to 6:00 p.m. and Saturday from 9:00 a.m. to 2:00 p.m. One of our representatives will be glad to assist you.