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Knowing your money is secure will give you peace of mind. Learn how to protect yourself and prevent fraud.

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If you have identity theft suspicions or concerns or if you’d like to report lost or stolen cards, visit our Contact Center.

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Some tips on how to identify fraud:

  • SMShing: This is the modality in which swindlers send text messages. They pretend to be a person or company and send what appears to be an official communication, hoping you will provide personal information or click on a malicious link. Never reply to a message asking for your personal or financial information.
  • Fraudulent Calls: They are the most frequent fraud scheme. Calls telling you that you won a prize in a contest in which you didn’t enter or saying that a family member has been kidnapped fall in this category.
  • Fake Apps (fake applications): This is a new modality and involves developing apps and platforms that appear to be official but are actually created to steal data. Popular is the author or developer of our apps; if an app says we aren’t, then that app is a fake. Also, fraudulent apps are usually advertised or available in places other than Apple’s App Store or Google Play and charge a download fee.
  • Traditional Threats: Programs or files that contain viruses and malware can jeopardize your cellphone. Install antivirus software on your device to prevent personal information and financial data theft. Save your device’s data by doing regular backups so you can recover the information in case a hacker attacks your device.