Security in your accounts

We focus on protecting your information and your transactions by maximizing security to prevent fraud.

What we do to protect you?

  • Our security systems encrypt your information, turning it into a code to safeguard it from being accessed by others.
  • Your social security number is considered classified information and illegal disclosure is prohibited.
  • To protect your purchases and withdrawals at ATMs in Puerto Rico, the United States and other destinations, we require you to put a PIN number on your cards.
  • We constantly review ATM transactions and points of sale to mitigate the risk of fraud. If your cards have been compromised, we will send you a new one with a new number.

We recommend you activate the following services
for better control of your finances:

Want to know more about how to prevent fraud?

Visit our Help Center for questions like: