Keeping your information secure is vital. Enhance protection parameters for your accounts and transactions to prevent fraud.

How are you protected?

  • Our security systems encode your information to prevent it from falling into the hands of third parties.
  • Your Social Security number is considered classified information and its illegal disclosure is prohibited.
  • If you assign a secret number (PIN) to your cards, your purchases and ATM withdrawals are protected.
  • Transactions made at ATMs and points of sale are constantly verified to mitigate fraud risks.
  • If you stop receiving your mail, contact the nearest post office immediately. A thief can falsify your signature and reroute your mail.

How to activate Mi Banco Alerts?

How to activate Mi Banco Alerts - Tutorial

A service that allows you to receive notifications by text message or email of transactions made with your debit or credit cards.

More on how to prevent fraud:

Find answers in our Help Center.

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Contact Us

If you have identity theft suspicions or concerns or if you’d like to report lost or stolen cards, visit our Contact Center.

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