Your cards are protected by the latest technology.

How you stay protected:

  • You control your debit card. You can lock and unlock its use from Mi Banco Mobile with the ON/OFF tool. Learn more
  • Sign up for Mi Banco Alerts and you will receive real-time text message notifications with each transaction’s location as well as the purchase amount and the time when it was made.
  • The On the Alert service informs you about unusual credit card transactions by sending a text message or generating a call.
  • Your debit and/or credit card has chip technology to minimize the risk of fraud through forgery or cloning. If you are going on a trip, you no longer need to notify us unless you plan to use your ATH® Regular without chip. In addition to the security provided by chip technology on our debit and credit cards, we have reinforced our fraud prevention monitoring systems.
  • Verified by Visa gives additional protection on online purchases when you use your ATH® International Visa credit or debit card.
  • Use Mobile Wallets and your information will be secure, and every transaction will have guaranteed protection.
  • If you have a misplaced or stolen card, or identify an unauthorized transaction, notify us immediately by calling 787.724.3659.
  • Do not lend your debit or credit card to anyone.
  • Cancel all inactive credit card accounts. If you requested a replacement card and did not receive it, call us to cancel it.
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Contact Us

If you have identity theft suspicions or concerns or if you’d like to report lost or stolen cards, visit our Contact Center.

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