Vishing is a fraud scheme via phone call, seeking to obtain your banking information.

Among the most common new schemes is spoofing, a technique used by hackers that consists of placing calls through a system and making them look like they come from an “official” Popular phone number or that of another institution. Hackers pose as bank employees and ask for your personal and/or account information and may even threaten to freeze or close your accounts.

Remember that, even if you have requested our Call Back service, Popular will NEVER ask for:

  • Your full Social Security number
  • Your username and password
  • Your Personal Identification Number (PIN)
  • Mi Banco and ATH Móvil1 validation codes or credentials

How to activate Mi Banco Alerts²?

How to enable Mi Banco Alerts – Tutorial

Learn how to enable Mi Banco Alerts, a service that lets you receive notifications about your balanc...

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If you have identity theft suspicions or concerns or if you’d like to report lost or stolen cards, visit our Contact Center.

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1ATH Móvil is a service of the ATH® Network from EVERTEC Group, LLC.

2Alerts and notifications by SMS is a free service Banco Popular de Puerto Rico offers its clients. Charges may apply for text messages or data excess according to your cell service plan. Check with your service provider to find out more about your plan. The alerts for purchases service is available for individual credit cards (with the exception of the Índigo & Black Dual accounts) and the Popular / AAdvantage® Visa Business card. At this time, authorized users and co-applicants are not eligible to register for the service.