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Request a Callback

Some of the services you can handle through a CallBack1 are:

  • Check your deposit accounts2 information and balance and make transfers between accounts. 
  • Order, cancel or issue checks3.
  • Activate or request an ATH® debit card4.
View more

For more information, visit our Resource Center.​

Start now

It’s simple! Answer the following questions.  Register your information and we will call you back as soon as it is your turn.

Services offered by Banco Popular de Puerto Rico. Deposit products are insured by the FDIC. Credit products are not insured by the FDIC.

1

CallBack Service – To receive the CallBack, you are required to provide us with your consent to receive the phone calls and text messages from the Banco Popular CallBack service to the phone number you enter.  For the moment, international phone numbers will not be accepted. Mobile devices that receive SMS text notifications will receive confirmation and reminder through SMS messages, and you will also have the option to cancel your CallBack, if necessary. Some SMS notifications are only available in English. SMS notifications are a free of charge service provided by Banco Popular de Puerto Rico to its customers. SMS message charges may apply, depending on your phone plan. The availability of the CallBack service is subject to the hours of operation of TeleBanco Popular® and the call volume on the day and time selected.

2

Deposits – Subject to the Bank’s Policy for Availability of Funds. Visit popular.com/en/easy-deposit for more information.

3

Checks 

  • Order – The cost of your checks will depend on the style selected.
  • Cancel – A stop payment order for 6 months has a cost of $10 per check or group of checks in sequence, $10 for extending the original stop payment for an additional six (6) months, and $15 for a twelve (12)-month stop payment (simultaneous order and extension) per check or group of checks in sequence.
  • Use of checks – Maximum amount of drawn checks without fees varies per account. Each check drawn in excess during the cycle shall incur a charge of 50¢. In the case of an E-account, you will be charged 50¢ starting with the first check. 

For more information, refer to your Deposit Account Contract, the Characteristics and Fees of the relevant account on popular.com/en/accounts or visit one of our branches.

 
4

ATH® Debit Card – Charges for replacing your ATH® or ATH® Visa International card due to loss, theft, or damage or obtaining an additional card is $5. Does not apply to automatic renewals. For more information, refer to your Deposit Account Contract, the Characteristics and Fees of the relevant account on popular.com/en/accounts or visit one of our branches.

 
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