- Say goodbye to paper – Printed account statements and other paper documents left unsupervised make it easy for anyone to access your most sensitive information (account number, Social Security number, etc.). In order to safeguard your banking information, take precautions and avoid making check payments. Use our account services (e-Commercial Statement1, Mi Banco Comercial2, and Web Cash Manager℠3) to check your balances online. With Mi Banco Comercial and Web Cash Manager you will also be able to make and receive electronic payments and transfers, all in real time.
- Be cautious – Be very protective of your data. If you receive a call asking for your Social Security number or the PIN to your debit card, don’t provide it. Your bank already has that information. Remember to keep your cards in a safe place. When performing transactions on a website, you should be sure that the page provides security systems to protect your information. Hackers often create exact copies of websites; be careful—check your browser to confirm that the page is secured. Limit the information hackers can collect online or on social media regarding your employees’ specific duties or positions. The less information a hacker has, the less convincing their phishing attempts will be.
- Know your suppliers well – Verify their credentials and study their webpage and the style in which they communicate with you. To avoid fraud, confirm requests for payment or links asking for sensitive information or access to your bank account by making a phone call. Test your security systems regularly.
- Act immediately – If you see what appears to be a suspicious transaction, contact us as soon as possible. When traveling, notify us so that we can monitor your accounts and quickly detect unusual activity. If you think your credit or debit card has been lost or stolen or your PIN has been exposed, call us immediately at 787-724-3650787-724-3650 or 1-888-724-36501-888-724-3650, 24 hours a day, 7 days a week. If you think your information has been compromised take urgent control measures. Change all of your user names and passwords in your processing systems. The quicker you act, the better possibility for halting or solving the problem.
- Develop a defined course of action - This will help your employees and associates to minimize and manage fraud incidents.
- Keep yourself and your employees informed - About new fraud trends, and how they can affect your business.
- Educate your employees - They should learn about safe web browsing on company devices and the different types of fraud (particularly phishing).
With us you have a team that works 24 hours a day monitoring transactions made over our internet channels. We also perform risk assessments of your systems and constantly strengthen our controls for detecting fraud.
For more tips and security advice, feel free to visit our Security Center.