OUR VISION

Doing what is right has always been an integral part of who we are.

Popular strives to put people at the center of progress and promote the social and economic well-being of everyone with whom we interact.

 
 
 

FOCUS AREAS

 
 
 

PROTECT THE ENVIRONMENT

We are privileged to live and work in some of the most beautiful places on Earth.

We recognize that it is incumbent upon us to protect the land in which we live and serve. At Popular, we are committed to being part of the solutions to the challenges being created by a changing climate and are continually on the lookout for new and innovative opportunities to do our part to protect the planet.

 
 
 

Provide Opportunity

We believe that investing in the places we serve is a key part of how we achieve the goal of improving our employees, customers, and communities’ well-being.

 
 

Accessible
Banking

Equal access to financial services is crucial to achieving inclusive growth and can be a catalyst in the fight to end poverty and boost shared prosperity. Our commitment to put people at the center of progress is embedded in everything we do, from our hiring and retention practices to the way we design our products and how we imagine our customer and employee experiences.

In 2022, Popular became the first financial institution in Puerto Rico to eliminate the charge for insufficient funds for returned transactions. We also eliminated overdraft fees on transactions of five dollars ($5.00) or less paid against insufficient funds, as well as the fees charged for maintaining overdrawn accounts. These modifications to our overdraft fees are in part the result of a multi-year strategy that began with Popular’s efforts to obtain the Bank On certification for certain bank accounts.

We currently have a Certified Bank On checking account in each of our main markets with no overdraft fees and a low monthly fee: 

Popular account in Puerto Rico

Easy Access Checking in the Virgin Islands

Popular Everyday Checking in the mainland U.S. 

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Financial
Growth

As a responsible banking institution, we believe that financial literacy is an important tool in helping people manage their personal finances in order to achieve their dreams. 

In 2024, our financial literacy efforts reached over 200,000 individuals.

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Accelerating
Entrepreneurship

At Popular, we recognize the crucial role entrepreneurship plays in driving economic growth, job creation, and community development. Through our products, services, tailored support programs, and strategic partnerships, we provide entrepreneurs with the resources and opportunities to help them build, scale, and sustain successful businesses of all sizes.

Visit Emprende con Popular, our comprehensive online resource platform designed to compile and help entrepreneurs find the products, services, and resources to drive business growth at all stages of the entrepreneurial journey, to learn more about our offerings.

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Community
Investment

As part of Popular’s steadfast social commitment, financial and in-kind assistance was provided through Fundación Banco PopularPopular Foundation and corporate donations and social programs impacting communities in Puerto Rico, the mainland United States and the Virgin Islands in the areas of education, financial inclusion and entrepreneurship. Our total social investment during 2024 amounted to approximately $10.8 million.

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Our Employees Lead by Example

One of Popular’s central values is working together with the communities we serve.

A 71% of Popular’s workforce in Puerto Rico and a 69% in the U.S. made voluntary contributions to Popular’s foundations through recurring payroll deductions. Also, over 1,900 employees participated in volunteering projects during 2024.

 
 

Monetary

Contribution

$911,139

with a matching contribution from Popular of $1.4 million

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Volunteering

1,901

employees

10,785

hours of service

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PROMOTE TRUST



Our Board of Directors believes that high standards of corporate governance are an essential component of the strength of our corporate culture and ensure that our institutional values are embedded in our day-to-day business operations.

Our priority topics in this area include:

Security & Privacy focused on the management of risks related to the collection, retention, and use of sensitive, confidential, and/or proprietary customer or user data.

Corporate Governance ensuring the mechanisms to provide adequate oversight of our operations and foster an ethical environment.

 
 
 

Report Center

 
 

For inquiries, please contact us at corporatesustainability@popular.com.