We understand that losing someone can be a very difficult experience, and we're here to support you. We'll stand with you and help manage your loved one’s financial matters with clarity and respect.
These steps will help you navigate the essential banking procedures after losing a loved one.
Call us at 787-724-3659 or visit your preferred branch to provide: the deceased’s name, Social Security number, and date of death.
Determine which type of request you need to file, based on your circumstances and your relationship with the deceased.
Identify the documents you need to start your application and submit them at your preferred branch or by postal mail.
Once we receive all the documentation, we will review your application and notify you by mail, email or phone call when the process is complete.
Required steps for the bank after a notification of death:
If the deceased only held credit card accounts:
You can complete one or serveral of the four requests, as applicable.
An official check made payable to the funeral home to cover costs up to $15,000. The amount will be deducted from the deceased’s funds held at Popular. Only one heir, account co-owner, or authorized representative may collect the check; it is not a reimbursement.
It verifies the balances of the deceased’s accounts with Popular, including a list of assets and debts.
It allows you to request an advance of up to $15,000 (or 25% of the available funds). If you have already requested a disbursement for funeral expenses, that amount will be deducted from the total advance.
It allows access to the funds available in the deceased’s accounts. The funds will be fully disbursed according to the established requirements.
When you reply, you’ll see a preview of the documents and you’ll be able to download the complete list in PDF with all the instructions.
All fields are required.
Get direct guidance from our team whenever you need it. We’re here to support you every step of the way. Call TeleBanco Popular® at 787-724-3659.
Receive personalized attention by coordinating your appointment in advance. It’s quick and convenient from your mobile or computer.
You can request an advance from the Bank to cover funeral expenses.
Requirements to request processing:
The Bank will issue an official check payable to the funeral home for the amount billed or up to the maximum permitted by law ($15,000) of the funds deposited at Banco Popular and any heir or representative of the succession can collect the check; it is not a refund.
This certification contains information on the deceased’s banking and/or financial relationships with Banco Popular.
To request it, in addition to the Death Certificate and a Copy of the Requestor’s Identification, you must complete the Request for Certification of Banking Relationships of Deceased Customers Form (BRA-1031A) and provide one of the following documents:
Birth Certificate, if you are a descendant (child).
If an heir cannot be present on the day of disbursement, they may grant a Power of Attorney or an Affidavit authorizing another member of the estate or a third party to receive and endorse the liquidation check. Any Power of Attorney or Affidavit granted outside of Puerto Rico must be accompanied by the County Clerk Certificate or the corresponding Apostille. These documents must be provided along with the other documents required above.
If a deceased customer received government benefit payments after the date of death, those funds will be returned to the issuing agency prior to the liquidation of funds.
At the time of liquidating the balance deposited in the deceased’s accounts, the Bank will issue one (1) official check in favor of all heirs of the estate and joint owners recorded in the accounts. The Bank does not make partial liquidations, inheritance divisions, or allocate the shares of the members of the estate and/or surviving joint owners. Once the Bank liquidates the deposited balance, it will proceed to close the accounts.
Requirements to request the liquidation of funds:
To request any of the above-mentioned procedures, you must follow the instructions for each process by completing the Request for Certification of Banking Relationships of Deceased Customers (BRA-1031A) and/or the Requirements for Advancement or Disbursement of Deceased Customer Funds (BRA-1032A). Submit all the required documents to any Banco Popular de Puerto Rico branch or send them via postal mail to the following address:
Banco Popular de Puerto Rico
Estate Processing (696)
PO Box 362708
San Juan, PR 00936-2708
Banco Popular offers a more accessible alternative only for cases where:
This is the Affidavit for Liquidation of Bank Accounts (BRA-028). This affidavit will be used in place of a Resolution of Declaration of Heirs and/or Notarial Act of Declaration of Heirs exclusively in cases where the total amount to be disbursed does not exceed $2,000, the deceased customer did not leave a Last Will and Testament, and the succession has not obtained the Resolution of Declaration of Heirs and/or Notarial Act of Declaration of Heirs and has not even initiated the legal process to obtain it. It is important that when the Affidavit for Liquidation of Bank Accounts (BRA-028) is presented, it is accompanied by the following documents:
This allows the funds of the deceased customer to be liquidated without incurring significant expenses.
