If you are a Popular Insurance or Popular Risk Services customer and need to start a claim we have several alternatives for you.

  • Call us at:
    Popular Insurance: 787.706.4111 Popular Risk Services: 787.731.6900
  • Visit our offices from 8:00am to 5:00pm
  • Complete the claim form below based on your loss (applies to all insurers except Mapfre Group).
  • Once completed, for your convenience, you can either:
    • Email the forms to PIIClaimsTeam@popular.com
    • Send by fax to 787.706-3047 or 787.706.3079
    • Send by mail to PO Box 70331 San Juan, PR, 00936-8331
    • Submit the completed forms at your Banco Popular branch of preference and ask the host to refer it to our offices.


Claim Forms

  1. Automobile Loss Report - Complete if you have an auto claim.
  2. General Personal or Commercial Property Loss Report - Complete for all property claims.
    1. Detail of Damage or Loss of Structure Report - Complete if the structure of your property suffered damages.
    2. Damage to Property Contents Report - Complete if you have contents coverage and suffered damages.
    3. Flood Report (PI-044)- Complete if you suffered flood damage and have a policy through an Insurer in Puerto Rico.
    4. FEMA Flood Report - Complete if you suffered flood damage and have a policy through the National Flood Insurance Program


For frequently asked questions visit our Help Center and select the Insurance Section.