Do you need to file a claim?

Call us at:
Popular Insurance: 787.706.4111 Popular Risk Services: 787.731.6900
Visit our offices on workdays, from 8:00am to 5:00pm.
Complete the claim form below based on your loss (applies to all insurers except Mapfre Group).
Once completed, for your convenience, you can either:
- Email the completed form to Popular Insurance: PIIClaimsTeam@popular.com
- Email the completed form to Popular Risk Services: prsclaims@popular.com
- Send by fax to 787.706-3047 or 787.706.3079
- Send by mail to PO Box 70331 San Juan, PR, 00936-8331
- Submit the completed forms at your Banco Popular branch of preference and ask the host to refer it to our offices.

USIC: Accesses its digital claim portal here, by phone at 787.273.1818, or by email at reclamaciones@usicgroup.com
CAPIC: Accesses its digital portal here, by phone at 1.855.758.6256 or 1.800.981.8888, or by email at capic.dwelling@assurant.com
MAPFRE: Access its digital claim portal here, where you will find information, or contact the MAPFRE Contact Center at 787.250.5214. MAPFRE will only accept claims that are notified directly to them.

Automobile Loss Report - Complete if you have an auto claim.
General Personal or Commercial Property Loss Report - Complete for all property claims.
1. Detail of Damage or Loss of Structure Report - Complete if the structure of your property suffered damages.
2. Damage to Property Contents Report - Complete if you have contents coverage and suffered damages.
3. Flood Report (PI-044)- Complete if you suffered flood damage and have a policy through an Insurer in Puerto Rico.
4. FEMA Flood Report - Complete if you suffered flood damage and have a policy through the National Flood Insurance Program

Insurance products are not deposits, are not insured by the FDIC or other government agencies, are not guaranteed by the bank and may lose value.

How can we help you?