Do you need to file a claim?

If you are a Popular Insurance or Popular Risk Services customer and need to start a claim we have several alternatives for you.

• Call us at:
  Popular Insurance: 787.706.4111 Popular Risk Services: 787.731.6900
• Visit our offices from 8:00am to 5:00pm
• Complete the claim form below based on your loss (applies to all insurers except Mapfre Group).
• Once completed, for your convenience, you can either:
  • Email the completed form to Popular Insurance: PIIClaimsTeam@popular.com
  • Email the completed form to Popular Risk Services: prsclaims@popular.com
  • Send by fax to 787.706-3047 or 787.706.3079
  • Send by mail to PO Box 70331 San Juan, PR, 00936-8331
  • Submit the completed forms at your Banco Popular branch of preference and ask the host to refer it to our offices.

Claim Forms

1. Automobile Loss Report - Complete if you have an auto claim.
2. General Personal or Commercial Property Loss Report - Complete for all property claims.
   1. Detail of Damage or Loss of Structure Report - Complete if the structure of your property suffered damages.
   2. Damage to Property Contents Report - Complete if you have contents coverage and suffered damages.
   3. Flood Report (PI-044)- Complete if you suffered flood damage and have a policy through an Insurer in Puerto Rico.
   4. FEMA Flood Report - Complete if you suffered flood damage and have a policy through the National Flood Insurance Program

For frequently asked questions visit our Help Center and select the Insurance Section.