Our People, Creed and Values
The men and women that work for our institution, from the top executives to the employees that carry out the most routine tasks, feel a special kind of pride while serving our clientele with care and dedication. They all feel the inner satisfaction of belonging to the Great Banco Popular Family, which encourages love and comprehension among all its members and, at the same time, firmly meets the strictest moral and conduct rules.
These words were written in 1988 by Rafael Carrión, Jr., president and Board of Directors president (1956-1991), for Banco Popular’s 95th anniversary and they are an indication of our commitment with our people.
Banco Popular is a genuinely native institution, dedicated exclusively to working for Puerto Rico’s social and economic well-being, and inspired by the most wholesome and basic good banking principles. Popular is pledging its efforts and will to the development of banking services for Puerto Rico within strict commercial and efficient standards as the most progressive community in the world may require.
These words, written in 1928 by Rafael Carrión Pacheco, executive vice president and president (1927-1956), represented the line of thought that governs Popular, Inc., in all its markets.
To provide an excellent customer experience by offering financial solutions that meet our clients’ needs in a simple way.
We are committed to working actively to promote the social and economic well-being of the communities that we serve.
We obtain our customers’ satisfaction and loyalty by adding value to each interaction. Our relationship with our clients goes above a particular transaction.
We work under the most strict ethics, integrity and moral codes. The trust our customers give us is the most important thing.
We believe there is only one way to do things: well done.
We encourage a constant search for new solutions as a strategy to achieve our competitive advantage.
We strive to attract, develop, reward and retain the best talent within a work environment known for its affection and discipline.
Our goal is to obtain high and consistent financial results for our shareholders, based on a long-term vision.