We are committed to provide you with excellent service. We have a team of professionals who are focused on customer service and ready to address your needs and answer questions about your mortgage loan.

You have the right to request information or notify us if you believe an error has occurred (Error Notification) in the administration of your mortgage loan. These communications should be mailed to the following address: BPPR Mortgage Servicing, PO Box 70127 San Juan, PR 00936-8127.

Adult couple shaking hands in closing a deal

For other matters:

Visiting hours:

Monday to Friday
8:00 a.m. to 5:00 p.m.
Saturday and some holidays
8:00 a.m. to 1:00 p.m.

Call us toll free at:

787.775.1100 or 1.800.981.1982

Send an email to:

Mortgage.ResolutionClaims@popular.com

We have several offices with representatives available to address your needs.

Check our branches’ locations and business hours

Other Topics to Manage Your Mortgage

Make Your Payments

Learn more about all available options to pay your mortgage loan.

Loss Mitigation

If you are facing a difficult financial situation, the Loss Mitigation program could help you. Find out more about available alternatives.

Services

Learn about all the available services.