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We are committed to provide you with excellent service. We have a team of professionals who are focused on customer service and ready to address your needs and answer questions about your mortgage loan.

You have the right to request information or notify us if you believe an error has occurred (Error Notification) in the administration of your mortgage loan. These communications should be mailed to the following address: BPPR Mortgage Servicing, PO Box 70127 San Juan, PR 00936-8127.

For other matters:

Visiting hours:

Monday to Friday

8:00 a.m. to 5:00 p.m.

Saturday and some holidays

8:00 a.m. to 1:00 p.m.

Call us toll free at:

787.775.1100

or

1.800.981.1982

Send an email to:

Mortgage.ResolutionClaims@popular.com

We have several offices with representatives available to address your needs.

Services involving insurance, taxes, document requests, periodic statements or any other matter

Altamira Popular Center
1901 Avenida Jesús T. Piñero
Customer Service (5th floor)
San Juan, Puerto Rico 00920

Bechara Building
367 Santa Teresa Journet Ave. (1st floor)
Mayagüez, Puerto Rico 00682

Loss Mitigation request

Metro Area:
Centro Europa Building – Loss Mitigation Unit
Stop 22
1492 Ponce de León Ave.
Mezzanine (2nd floor)
San Juan, Puerto Rico 00907

Check our branches’ locations and business hours

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