Make Your Payments

The easiest, fastest and safest way to make your monthly payments. You can sign up with your mortgage number to have immediate access from your computer or your mobile device using the desktop option.

• Enter Mi Banco Online and select “Make Payments”
• Fill the information by entering your mortgage number
• Chose the bank account from which you want to pay and the correct payment amount to complete the transaction
• If you do not have an account with Popular, you must first register the other banking institution account you will use to make your payments
• You can also access the periodic statements through e-Statement

Remember to have your periodic statement on hand; you will need it to enter your mortgage number and the correct payment amount.

An easy, safe and convenient way to pay from your smartphone or tablet.

• Download the Mi Banco Mobile app
• Register your mortgage as a payee: select the option “Mortgage, loans and leasing”
• Fill the information by entering your mortgage number
• Chose the bank account from which you want to pay and the correct payment amount to complete the transaction
• If you do not have an account with Popular, you must first register the other banking institution account you will use at Mi Banco Online desktop version

Remember to have your periodic statement on hand; you will need it to enter your mortgage number and the correct payment amount.

• Through TeleBanco you can pay various accounts at the same time and make your mortgage payments at any time. Call 787.724.3650787.724.3650 or 1.888.724.36501.888.724.3650 toll free.
• Through TelePago you can register or program recurring mortgage payments. Speak to one of our representatives or use the automated service by calling 787.724.3652787.724.3652 or 1.888.724.36591.888.724.3659 toll free.

Remember to have your periodic statement on hand; you will need it to enter your mortgage number and the correct payment amount.

Make payments or obtain any information related to your mortgage from one of our mortgage professionals.

• If you have questions related to your mortgage loan, call 787.775.1100787.775.1100 o 1.800.981.19821.800.981.1982, toll free, and one of our Mortgage Servicing representatives will assist you.
• Service hours: Monday to Friday - 8:00 a.m. to 6:00 p.m., Saturdays and some holidays - 8:00 a.m. to 1:00 p.m.

Remember to have your periodic statement on hand; you will need it to enter your mortgage number and the correct payment amount.

Access to in-person services. Some of our branches also offer drive-through lanes for your convenience.

• Access to in-person services. Some of our branches located throughout the island
• Submit the payment coupon included in your mortgage’s account statement

• Send a check or money order to:
  Banco Popular
  Mortgage Servicing Division (761)
  PO Box 71375
  San Juan, PR 00936-7077
• Remember to write down the mortgage loan number on the check or money order.

Call the Collection Call Center at 787.522.1518787.522.1518 and an adjuster will guide you on what payment options or agreements are available to you.