Log in to our digital tool to see the available payment relief options and apply for the forbearance program applicable to your mortgage, without the need to call. If you already accepted a Special Forbearance that is about to end, you will be able to select online one of the available payment relief options to manage your loan’s outstanding payments.

Learn more

At Mortgage Servicing, our team of specialized professionals will help you deal with any situation involving your mortgage loan.


For your benefit, learn more about mortgage payments, requesting documents, Loss Mitigation program, property taxes (CRIM), insurance (loss, flood), cancellation balances, and collections, among other matters.

Manage Your Mortgage

Make Your Payments

Learn more about all available options to pay your mortgage.

Loss Mitigation

If you are facing a difficult financial situation, the Loss Mitigation program could help you. Find out more about available alternatives.

Contact Us

Get in touch with us directly.

Online Servives

Pay via Mi Banco Online in two steps:

  1. Sign up
  2. Connect to your mortgage

Access your documents electronically with Mi Banco Online:

  1. Periodic Statement
  2. Form 480.a (Mortgage Interest)

Online Requests:

Information Booklet

New York City Residents Only: Banco Popular de Puerto Rico (BPPR) provides access to translation services only in Spanish. Access to Spanish translation services is limited to collection letters and the option to receive customer service from a Spanish-speaking bank representative. The corporate website is also available in Spanish.

A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer Affairs’ website: www.nyc.gov/dca.