At Mortgage Servicing, our team of specialized professionals will help you deal with any situation involving your mortgage loan.


For your benefit, learn more about mortgage payments, requesting documents, Loss Mitigation program, property taxes (CRIM), insurance (loss, flood), cancellation balances, and collections, among other matters.

Know Your Mortgage

Get more information on topics related to your mortgage loan.

Periodic Statement

Review information included in your monthly statement. See the statement descriptions illustrated here.

Escrow Account

Learn more about payment changes caused by contributions and insurance reserves.

Property Insurance

Find out types of insurance for your property.

Property Taxes

Review information related to the CRIM and exemptions.

Successor in Interest and Transfer of Ownership

Clear your doubts about the change of ownership or transfer of owner process.

Documents for My Tax Return

Learn how to get a copy of the mortgage interest form (480.7A) and what other documents you should have on hand.

Additional Information

Informative Booklet

What you need to know about your mortgage loan.

Contact Us

Get in touch with us directly.

New York City Residents Only: Banco Popular de Puerto Rico (BPPR) provides access to translation services only in Spanish. Access to Spanish translation services is limited to collection letters and the option to receive customer service from a Spanish-speaking bank representative. The corporate website is also available in Spanish.

A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer Affairs’ website: www.nyc.gov/dca.