The support you need for any situation related to your mortgage loan.
Everything you need to know about mortgage payments, document requests, the Loss Mitigation program, property taxes (CRIM), insurance (claims, flood), payoff balances, collections processes, and more.
Learn how to make automatic payments, online payments, payments through Mi Banco Móvil, and other payment channels.
Download the detailed document explaining the sections of the new mortgage periodic statement.
You can access your periodic statement or Mortgage Interest Form 480.7A.
Protection for your home, whether you own or rent.
We offer several alternatives for making additional payments toward the principal. To make principal payments, you can visit one of our branches around the island or get guidance by calling our Service Center at 787.775.1100.
The claim is filed through the insurance company. Our Mortgage Service Center can provide the information you need to file the claim.
Your monthly payment may vary depending on the type of loan, such as loans with variable interest. In addition, any changes in the costs of reserve account items, such as insurance and taxes, could impact on your monthly payment.
Request a payoff balance to confirm the correct amount of your final payment through popularmortgage.com/services; by visiting or calling our Service Center; or by going to the branch of your choice.
The original promissory note we provide after the loan is paid off is required. You must deliver this document to your notary attorney to process the cancellation before the Property Registry.
For more information, visit our Help Center.
New York City Residents Only: Banco Popular de Puerto Rico (BPPR) provides access to translation services only in Spanish. Access to Spanish translation services is limited to collection letters and the option to receive customer service from a Spanish-speaking bank representative. The corporate website is also available in Spanish. A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer Affairs’ website: www.nyc.gov/dca.
