Log in to our digital tool to see the available payment relief options and apply for the forbearance program applicable to your mortgage, without the need to call. If you already accepted a Special Forbearance that is about to end, you will be able to select online one of the available payment relief options to manage your loan’s outstanding payments.

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At Mortgage Servicing, our team of specialized professionals will help you deal with any situation involving your mortgage loan.


For your benefit, learn more about mortgage payments, requesting documents, Loss Mitigation program, property taxes (CRIM), insurance (loss, flood), cancellation balances, and collections, among other matters.

Manage Your Mortgage

Make Your Payments

Learn more about all available options to pay your mortgage.

Online Requests

Access and request:

Loss Mitigation

If you are facing a difficult financial situation, the Loss Mitigation program could help you. Find out more about available alternatives.

Know Your Mortgage

Get more information on topics related to your mortgage loan.

Periodic Statement

Review information included in your monthly statement.

Escrow Account

Learn more about payment changes caused by contributions and insurance reserves.

Property Insurance

Find out types of insurance for your property.

Property Taxes

Review information related to the CRIM and exemptions.

Successor in Interest and Transfer of Ownership

Clear your doubts about the change of ownership or transfer of owner process.

Documents for My Tax Return

Learn how to get a copy of the mortgage interest form (480.7A) and what other documents you should have on hand.

Additional Information

Informative Booklet

What you need to know about your mortgage loan.

Contact Us

Get in touch with us directly.

New York City Residents Only: Banco Popular de Puerto Rico (BPPR) provides access to translation services only in Spanish. Access to Spanish translation services is limited to collection letters and the option to receive customer service from a Spanish-speaking bank representative. The corporate website is also available in Spanish.

A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer Affairs’ website: www.nyc.gov/dca.