At Mortgage Servicing, our team of specialized professionals will help you deal with any situation involving your mortgage loan.
For your benefit, learn more about mortgage payments, requesting documents, Loss Mitigation program, property taxes (CRIM), insurance (loss, flood), cancellation balances, and collections, among other matters.
New York City Residents Only: Banco Popular de Puerto Rico (BPPR) provides access to translation services only in Spanish. Access to Spanish translation services is limited to collection letters and the option to receive customer service from a Spanish-speaking bank representative. The corporate website is also available in Spanish.
A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer Affairs’ website: www.nyc.gov/dca.
Periodic Statement
To access or obtain a copy of your periodic statement:
Connect to Mi Banco Online (Internet Banking).
In the menu that appears on the left side of the screen, under the “Payments” section, select “e-Bills + e-Statements History”.
Choose the date of the statement you want to download.
Mortgage Interest (Form 480.7A)
To access or obtain a copy of the informative declaration of interests of your mortgage loan (Form 480.7A):
Connect to Mi Banco Online (Internet Banking).
In the menu that appears on the left side of the screen, under the “Payments” section, select “e-Bills History + e-Statements”.
Select the “Letters of Interest” section.
Choose the date of the document you want to download.
You are currently in Banco Popular of Puerto Rico's website (popular.com).
By clicking “Continue” you acknowledge the following:
You will be leaving Banco popular.com and entering a third-party website (linked website). The third-party website’s privacy policy and security practices may differ from BPPR.
BPPR is not responsible for the accuracy or content of information contained in this linked website and no guarantee is given that the information provided in this linked website is correct, complete, and up-to-date.
BPPR expressly disclaims all liability for, damages of any kind arising of, use reference to, or reliance on any information contained within the linked website.
This link does not constitute an endorsement by us of the third-party and its products and services.
You are currently in the insurance section of Popular, Inc.’s website (popular.com). By clicking “Continue” you acknowledge the following:.
You are leaving popular.com and entering a website owned and operated by Chubb Group (“Chubb”). The privacy policy and security practices of Chubb’s website may differ from those adopted by Popular.
Insurance products and services are offered by Popular Insurance LLC (“Popular Insurance”), a subsidiary of Popular, Inc. (“Popular”) and an affiliate of Banco Popular de Puerto Rico (“BPPR”).
Popular Insurance is a General Agency and Authorized Representative duly authorized by the Puerto Rico Insurance Commissioner’s Office to offer and sell life, variable life, variable annuities, disability, property and casualty, and title insurance and health related employee benefit services in Puerto Rico.
Insurance products are not deposits, are not insured by the FDIC or other Federal Government Agencies, and are not guaranteed by BPPR or any of its affiliates, including Popular.
Popular and BPPR do not offer, underwrite issue or sell insurance products.
If you acquire a travel insurance policy, the policy will be underwritten and issued by Chubb Insurance Company of Puerto Rico, a subsidiary of Chubb.
Chubb is not affiliated to Popular, Inc., Popular Insurance or BPPR.
Popular, Popular Insurance and/or BPPR are not responsible for the accuracy or content of the information contained in Chubb’s website and no guarantee is given that the information provided in such linked website is correct, complete, and up-to-date.
Popular, BPPR and Popular Insurance expressly disclaim all liability for damages of any kind, reference to, or reliance upon any information contained in the linked website.
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You are now leaving Banco Popular de Puerto Rico’s web page and being redirected to Popular Bank.
Please click “Continue” to proceed.
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You are now leaving the Puerto Rico region of Banco Popular de Puerto Rico’s web page and being redirected to the Virgin Islands’ region.
Please click “Continue” to proceed.
Credit Reporting Disputes You have the right to dispute the accuracy of the credit information we have reported by writing to us and describing the specific information that is inaccurate or in dispute, and the basis for any dispute with supporting documentation, to the address below.
Banco Popular de Puerto RicoPO Box 71589San Juan PR 00936
Please write a letter with the following information:
Full name
Mailing address
Account number in question
Date of birth
A detailed description of the issue and the desire resolution.
*Please make sure your browser is not blocking popup windows.
With this service, we offer you assistance on information about your products and banking services. For information about balances, making payments and/or transfers, you should log in to your Mi Banco Online account or call TeleBanco Popular® at 787.724.3650
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