Services for my mortgage


Banco Popular services mortgage loans originated or acquired by our Popular Mortgage subsidiary, after the closing of the transaction. We also service loans acquired from other institutions.

Monthly Payments

Avoid late fees and protect your credit rapidly and effectively, by signing up for TelePago Popular® or Pago Directo.

Follow these steps and subscribe today to Pago Directo:

  1. Download the contract and fill in the required fields.
  2. Print and sign the document.
  3. Send it by email to this address:

Escrow Analysis

Your mortgage loan requires an escrow account to pay property taxes and/or insurance premiums. Every year you will receive the Annual Disclosure Statement, which reflects any deficiency, surplus or changes in your monthly payment.

Change of Owner

Before selling or transferring your property, you must verify your mortgage deed and consult the bank. The deed may include a "transfer" or "assumption" clause requiring the previous consent of the bank.

Property Taxes

Follow these steps to process your Municipal Income Collection Center (CRIM) invoice:

  • Send us the CRIM tax statement. If you do not receive this notification, you must request it at the CRIM office.
  • You must notify CRIM and Banco Popular about any changes in the property title or use.
  • Be sure that the CRIM provides you the tax exemption credits to which you are entitled. Otherwise, you must request the corresponding adjustments at the CRIM office and provide us copy of the revised or adjusted tax bills.


Insurance premiums paid from the Escrow Account of your mortgage loan normally include:

  • Property Insurance to reduce the risk of partial or total destruction of the property due to fire, earthquake or hurricane.
  • Flood Insurance for properties located in flood-prone areas.
  • Mortgage Insurance (Private, FHA) protects the creditor in case of financial losses due to default in the monthly payment.
  • Optional Insurance (Life, Cancer, Disability, Accidental Death)

Information about Delinquent Loans, Bankruptcy, Foreclosure or Payment Alternatives

  • For information about collection letters, payment of delinquent accounts and late charges contact us at (787) 281-4742; fax: (787) 763-5125.
  • For information about Bankruptcy or Foreclosure, please contact us at (787) 775-1100 ext. 5715, or 1-800-981-1982; fax (787) 706-6121.
  • We provide alternatives to avoid referral to foreclosure. You may qualify for a payment plan or mortgage modification.
  • For information about Payment Alternatives, please contact us at (787) 775-1100 ext. 5715 or 1-800-981-1982; Fax (787) 706-6121.

For more information, please contact us at (787) 775-1100, 1-800- 981-1982 or Fax (787) 706-6121.

Call Center Hours:
Monday thru Friday - 8:00 a.m. - 6:00 p.m. 
Saturday and some holidays - 8:00 a.m. – 1:00 p.m.

Branch Customer Service Representatives:
Monday thru Friday - 8:00 a.m. - 6:00 p.m.
Saturday and some holidays - 8:00 a.m. - 1:00 p.m.