Learn how to stay protected:

  • Find a secure ATM and try to be accompanied.
  • Be aware of your surroundings.
  • Cover the ATM keyboard to prevent others from looking in on your transactions.
  • Don’t write your secret number (PIN) in an obvious or easy-to-find place.
  • Don’t count your cash while standing in front of the ATM.
  • Be sure there’s not a false keyboard on top of the real one.
  • Be sure there aren’t gaps around the screen that don’t seem to belong. They could be suspicious cameras.
  • Check if the card reader is firmly attached. It shouldn’t move or wiggle.
  • Withdraw money using your cell phone, without the need to have take out your card, with Retiro Móvil.
  • Sign up for Mi Banco Alerts and enable notifications to get details of withdrawals made at ATMs.


Withdraw cash in the ATM with Retiro Móvil

How to activate Mi Banco Alerts?

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If you have identity theft suspicions or concerns or if you’d like to report lost or stolen cards, visit our Contact Center.

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