Learn how to stay protected:

  • Find a secure ATM and try to be accompanied.
  • Be aware of your surroundings.
  • Don’t accept help from a stranger when using an ATM or making a night deposit.
    Cover the ATM keyboard to prevent others from looking in on your transactions.
  • Don’t write your secret number (PIN) in an obvious or easy-to-find place.
  • Don’t count your cash while standing in front of the ATM.
  • Be sure there’s not a false keyboard on top of the real one.
  • Be sure there aren’t gaps around the screen that don’t seem to belong. They could be suspicious cameras.
  • Check if the card reader is firmly attached. It shouldn’t move or wiggle.
  • If you notice anything suspicious or if any other problem arises after starting a transaction at an ATM, cancel the transaction, pocket the card and leave. You can consider using another ATM or coming back later.
  • Withdraw money using your cell phone, without the need to take out your card, with Retiro Móvil.
  • Sign up for Mi Banco Alerts and enable notifications to get details of withdrawals made at ATMs.
  • When using the drive-thru window, make sure all car doors and windows are closed, except for the driver's window. Keep the engine running and stay aware of your surroundings.
  • Let us know if there is any damage to a facility.
  • Report any suspicious activity or crime immediately, both to the facility operator and to the local law enforcement authorities.


Learn how to withdraw cash with Mi Banco Mobile

With Retiro Móvil you can withdraw cash at any of our ATMs.

How to activate Mi Banco Alerts - Tutorial

A service that allows you to receive notifications by text message or email of transactions made with your debit or credit cards.

More on how to prevent fraud:

Find answers in our Help Center.

Telephone icon

Contact Us

If you have identity theft suspicions or concerns or if you’d like to report lost or stolen cards, visit our Contact Center.

Go to Contact Center