We use the emails to communicate important information about our products, services, offers, promotions, and changes in terms and conditions. However, identity thieves may try to mimic our emails in order to get your personal and account information, or try to disable your computer.

How to detect a suspicious email?

    A false email can have the following characteristics:

  • Spelling and grammatical errors
  • Strange vocabulary could indicate that it was not written by a professional
  • You are requested to click on a link to enter personal data
  • Sometimes they have files attached
  • The email domain does not appear to be from the source who sends it

What can you do to protect yourself?

  • Do not open emails from unknown sources.
  • Be wary of those who ask for your information or to verify your bank accounts and access credentials, such as usernames, passwords, secret numbers (PIN), or any similar information. These emails are fraudulent.
  • Do not open attached files or click on links included in any suspicious emails, since they could expose your system to malicious code and steal information from your computer.
  • If you receive an email from your financial institution but it seems suspicious, immediately contact them to verify the information.
  • Beware of emails containing offers that are too good to be true or that threaten to close your account if you do not provide certain information before a given deadline. It is quite possible that these are fraudulent emails too.

Want to know more about how to prevent fraud?

Visit our Help Center for questions like: