Mobile

We provide secure transactions from your smartphone

With the mobile application Mi Banco Móvil we give you the option to manage your accounts and bank products through your mobile.

How we protect you?

  • We protect your information through data encryption.
  • Authentication methods:
    • We ask for your username and password, and if necessary, we will ask one of your three key questions.
    • You can access your account with your fingerprint: Touch iD for iPhone 5 and up and Fingerprint Access for Android 6.0 (Marshmallow) or a more recent version.
  • We send alerts via email or SMS of your account, debit or credit card activities with the Mi Banco Alerts service.
  • More secure purchases with your smartphone through Samsung Pay or Android Pay.

Learn more about our tools:

Touch id
Fingerprint
mi banco alerts
samsung

Beware fraudulent schemes for mobile devices

These are the most frequent kind of fraud. Some examples of this kind of fraud include phone calls saying you have won a prize from a contest you did not enter or that one of your family members has been kidnapped.

A new kind of fraud is the development of applications and web platforms that simulate the official platform of a financial institution, with the intent of stealing information.

Popular is the author or developer of our applications. If Popular is not the developer, the application is fake. Fake apps are also usually promoted in places outside your device’s “App Store” or “Google Play”, and they include a download fee.

These are text messages where scammers masquerade as a trusted person or company in what seems to be an official electronic communication, looking to get insider information from you, or asking you to click on a malicious link. Never respond to a text message asking for personal or financial information.

Programs or files containing viruses and malware may affect your smartphone the same way they affect computers. If your device is enabled, you should install an antivirus program to prevent the theft of personal information and financial data. Safeguard the information in your smartphone or table by making a backup. This will allow you to recover your information if your device is attacked by a hacker.

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