Smishing is a technique used by hackers that consists of sending text messages, pretending to be a company or person, in order for you to provide personal information to access your bank account.

Remember that:

  • We will never ask you for confidential or account information via text message.
  • We will never send you a message to notify that your account or card has been blocked.
  • If you receive a suspicious message, do not reply to it. Call TeleBanco Popular® at 787-724-3659 and one of our representatives will guide you.

Check out some examples of text messages we send to our customers. We will never ask you to provide any personal or account information.

On the Alert for credit cards

You will receive a text message if we detect an unusual transaction with your card

You only have to press 9 to report fraud or 1 to confirm the transaction

Learn more

Mi Banco Alerts

If you sign up, you’ll receive text message alerts about transactions and activity on your accounts

We do not request a response or action

Learn more

2 Step Verification

If we detect unusual activity in your profile when logging in to Mi Banco, you will receive a security code by text

Do not share this code. Only you must enter it in Mi Banco

Learn more

Turns and Appointments

If you made an appointment to visit the branch, you will receive text messages with confirmations and reminders

We do not request a response or action

Learn more