At times of high call volume, when the free CallBack service is available, you can ask for us to return your call without losing your turn or schedule an appointment6 for another day.
Check balances and get information about your accounts, credit cards, loans, lines of credit, and car leases without having to speak to a service representative.
Make payments and transfers between accounts, stop payments, and request photocopies of checks or account statements without having to speak to a service representative.
To make payments press 1.
Then press 1 to pay using code number, or 2 to pay using the list of payees.
Enter the payee code, followed by the asterisk sign. Enter the amount to be paid, use asterisks to separate dollars and cents, and press pound.
Press 1 to confirm payment for today or 2 to set a future date.
Cancel a lost or stolen ATH® debit card or a credit card without having to speak to a service representative.
Contact a service representative for more information and/or to apply for one of our products or services.
Contact a service representative for Internet Banking support. Learn more about Mi Banco here.
Contact a service representative for Infinite or Black Dual cards or for information on investment products and retirement plans.
Contact a service representative for claims, service or if you need additional information. You can also check out our Help Center’s frequently asked questions.
Mi Banco Online Support: 787.724.3655
Credit Card Fraud: 787.777.8464
ATH® Fraud: 787.773.5100
Credit Card Service Center: 787.758.0505
Popular Auto Service: 787.792.9282
Popular Mortgage Service: 787.775.1100
Consumer Credit Service Division: 787.771.2777, 787.522.1525
Business Banking Support Center: 787.756.3939
See the full list of options.
Member FDIC. Services offered by Banco Popular de Puerto Rico.
Subject to availability of funds in your account. Certain businesses may take up to five business days to receive the payment. Certain restrictions apply.
The fee to replace an ATH / ATH International Card due to loss, theft, or damage, as well as additional cards is $5.00; it does not apply to automatic renewals.
Copy fee for checks is $5 on paper per page and $4 on CD / DVD, must include 10 checks or more. Copy fee for account statements is $10 per printed statement or on CD / DVD. It does not apply to photocopies of IRA account statements or Payroll Cards. To select the CD / DVD option, 10 account statements or more are required.
Suspension of check payment for 6 months has a cost of $10 per check or set of checks in sequence; $10 to extend the original suspension for 6 additional months, and $15 for suspension of check payment for 12 months (suspension and simultaneous renewal) per check or set of checks in sequence.
Subject to credit approval and compliance with the parameters designated by Banco Popular. Other terms and conditions apply.
Clients may choose to make an appointment within a period of one week. Available days are Monday through Friday from 7:00 a.m. to 6:00 p.m. The system will automatically generate the call and after the client validates their appointment with the system, a representative will assist them.
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