TeleBanco Popular® and Callback Service

Receive information of your checking and savings accounts, loans, credit cards, and other Banco Popular products with TeleBanco Popular®: Your bank available 24 hours a day, 7 days a week, 365 days a year.


Apply for loans, credit cards, reserve line and open an account.1

Obtain information about our products and services or make transactions through the automatic answering system or with the help of a Service Representative.

Call TeleBanco Popular® at 787.724.3659 or 1.888.724.3659 and choose the desired service:

Press 1 for:  Balance and information on your accounts, credit cards, loans, credit lines, auto leases and points balance of the PREMIA® program. 

2: Pay your bills through TelePago Popular®, transfer funds between accounts, make payment suspensions and request check or statement copies. 
3: Obtain information and/or apply for products and services or verify credit decision.
4: Access to Internet Banking Help Desk. 
5: Service to Banco Popular Platinum Cards and information about investment products and retirement plans. 
0: Service, claims or information through a Service Representative.
We have telephone service available for the hearing impaired (TDD) at 787.753.9677 or 1.800.981.9666. 




With CallBack, you can keep your turn without having to be on hold when calling TeleBanco Popular®.

CallBack is an innovative service that allows you to keep your turn when calling TeleBanco Popular® without having to be on hold.

If you call at times of high demand, this service allows you to choose to have the call returned at your convenience. If the waiting time exceeds 2 minutes, CallBack gives you the option to:

  • Have the call returned when your turn arrives.
  • Choose to make an appointment for that same day at a later time or for another day.2
  • The service is available for TeleBanco Popular® at 787-724-3659 or 1-888-724-3659.    

TelePago Popular®

Makes it easy to pay your bills and make transactions through the phone.


TelePago Popular® makes it easy to pay your bills and make transactions through the phone.


  • Provides customers with the convenience of paying bills 7 days a week, 24 hours a day, 365 days a year from your home, office, or wherever you happen to be.
  • Pay your bills by phone without writing checks or visiting a branch. Payments can be one-time or automatic (sent automatically with the frequency that you specify), and you will receive a reference number as your receipt of payment.
  • More than 5,000 businesses available.
  • Transfer funds between Banco Popular accounts immediately.

To make payments, you can call TelePago Popular® at 787-724-3652 1-888-724-3652, or log in to My Online Bank .