Popular will never contact you via text message, email, phone call or social media to ask for your confidential information.
Mi Banco Alerts1
Activate the Mi Banco Alerts1 service to receive alerts via push notifications, email or text message (SMS) about your account and cards’ activity.
2-Step Verification2
Upon activation, if we ever detect unusual activity in your profile, you will receive a security code via text message, email or phone call when you log in to Mi Banco. These two steps will prevent hackers from accessing your money.
On/Off
Lock and unlock your debit card to prevent their use temporarily through the Mi Banco mobile app.
We implement strict security systems to protect and guarantee the privacy of our customers' information.
We have specialists in fraud prevention who continuously review our customers' account activity to alert them immediately if unusual activity is detected.
Your transactions at ATMs and points of sale are constantly verified to mitigate the risk of fraud.
It features prevention systems that alert you about changes in your profile, balances and/or transactions.
To access our list of frequent questions, you can visit our Resource Center.
Vishing is a fraud scheme via phone call, seeking to obtain your confidential information.
The most common new schemes include spoofing, a technique used by hackers that consists of placing calls through a system that emulates an “official” Popular phone number or that of another institution.
Hackers pose as bank employees and ask for your personal and/or account information and may even threaten to freeze or close your accounts.
Remember that, even if you have requested our CallBack service, Popular will NEVER ask for:
Identity thieves may try to imitate our emails attempting to obtain your confidential information, access your accounts or to try to disable your computer. This modality is known as phishing.
Do you know how to distinguish an official Popular email vs. a fraudulent one?
A fake email can have several suspicious traits:
Remember that our emails always end with:
Learn how to stay protected:
If you notice anything suspicious or if there is any problem after starting a transaction at an ATM, cancel the transaction, pocket the card, and leave. Consider using another ATM or coming back later.
Report any suspicious activity or crime immediately. If the ATM is located within a branch, notify an employee or call us at 787-724-3659.
A tip: Withdraw cash with your smartphone. Follow the steps here.
Learn to recognize the warning signs and protect your money.
Cryptocurrencies have become more popular in recent years. At the same time, fraud schemes for potential investors have increased.
How to avoid falling for a fraud scheme:
Remember that easy money does not exist. If something sounds too good to be true, it’s probably a scam. Be prudent and cautious with your finances.
Smishing is a technique used by hackers that consists of sending text messages, pretending to be a company or person, for you to provide confidential information to access your bank account.
Remember:
Check out some examples of text messages we send to our customers. We will never ask you to provide any personal or account information.
We do not request a response.
If you sign up, you’ll receive text message alerts about transactions and activity on your accounts.
We do not request a response or action.
If you made an appointment to visit the branch, you will receive text messages with confirmations and reminders.
We do not request a response or action.
If we detect unusual activity in your profile when logging in to Mi Banco, you will receive a security code by text.
Do not share this code. Only you must enter it in Mi Banco.
To authenticate a secure purchase on the Internet with your card, you might receive a security code by text or email to validate the transaction.
Do not share this code. Only you must enter it to continue with your purchase.
You will receive a text message if we detect an unusual transaction with your card.
If you do not recognize the transaction, press 9 to report fraud. If you do recognize the transaction and wish to confirm it, press 1.
The frequency of messages may vary. Message and data rates may apply. If you want to stop receiving these alerts, you must reply the message with the word STOP. Learn about Our Privacy Policy.
In order to improve our products and services, we may contact you through the number 1-844-997-5095, with a text message survey, to obtain your input quickly, efficiently, and in real time.
Questions do not include requests for confidential information.
To access our list of frequent questions, you can visit our Resource Center.
If you stop receiving your mail, contact the nearest post office.
Switch to secure online statements (e-Statements) and check them regularly to make sure all charges are accurate.
Activate Mi Banco Alerts1 and stay on top of your balances, purchases, and transactions.
How you stay protected:
Your information is protected against fraud with the most advanced technology.
Protect your Mi Banco profile:
How to use Touch ID for iOS - Tutorial
How to configure FingerPrint in Mi Banco Mobile for Android® - Tutorial
To access our list of frequent questions, you can visit our Resource Center.
Member FDIC.
Alerts and notifications via SMS is a free service offered by Banco Popular de Puerto Rico to its customers. Text message or data overage charges may apply according to your mobile service plan. Check with your service provider to find out more about your plan. The purchase alerts service is available for individual credit cards and the Popular / AAdvantage® Visa Business card. Authorized users and co-applicants are currently not eligible to register for the service.
