Security Center

Share everything except your banking information
(Passwords, PIN, Security codes)

  • Popular will not contact you through emails, text messages, phone calls or social media to ask for your personal and financial information.
  • Activate our fraud-prevention tools such as Mi Banco Alerts1 and Two-Step Verification2.

Cards

Protect yourself with the following tools and services.

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Accounts

Take control of your finances and protect your money with useful tools.

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E-mail

Do you know how to distinguish a Popular email vs. a fraudulent one?

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Text messages

Some examples of types of text messages we send.

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Mi Banco Online and Mi Banco Mobile

Easy and secure transactions with Mi Banco Online and Mi Banco Mobile app.

ATMs

Stay alert and protect your PIN. Learn how to keep yourself protected.

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Phone Calls

Popular will never contact you to ask for this information.

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Security in your business

Discover how you can make your business safer and more secure.

See more details
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Contact Us

If you have identity theft suspicions or concerns or if you’d like to report lost or stolen cards, visit our Contact Center.

Go to Contact Center

Some tips to prevent fraud:

  1. Fraudulent calls

    : Hackers make calls using a system that makes people believe these calls are coming from institutions, agencies or companies, including Popular. Using this scheme, they pose as bank employees and ask for your personal information and of your accounts; sometimes they can even threaten to freeze or close your accounts. Remember that even if you put a request for our call back service, Popular will never call to ask for your username and password, personal identification number (PIN), validation codes or Mi Banco and/or ATH Móvil credentials.

  2. Text messages

    : Some hackers pose as a person or a company that is sending an apparently official communication, in order for you to provide personal information or click on a malicious link. Never reply to a text message that asks for personal or financial information.

  3. Social Media

    : When you want to communicate with us through social media, please make sure that you are on the official page. Some hackers impersonate accounts in an attempt to commit fraud. Our official pages include the following symbol check icon and our official accounts are the following:
    • Instagram: popular.pr
    • Facebook: / popular
    • Twitter: @popular
    • YouTube: / popularinc

  4. Emails

    : Do not reply to emails that contain spelling errors and demand immediate action. Remember that our emails always end in:
    • @email.popular.com
    • @e.popular.com
    • info@maildelivery.popular.com

  5. Websites

    : Make sure that the websites you visit contain a padlock symbol on the upper left address bar and that the website address begins with “https”. https image

  6. Tools

    : Activate the tools we offer you to help prevent fraud:

Find the answers you are looking for in our Help Center.

Discover more tips in our blog:

1Alerts and notifications by SMS is a free service Banco Popular de Puerto Rico offers its clients. Charges may apply for text messages or data excess according to your cell service plan. Check with your service provider to find out more about your plan. The alerts for purchases service is available for individual credit cards (with the exception of the Índigo & Black Dual accounts) and the Popular / AAdvantage® Visa Business card. At this time, authorized users and co-applicants are not eligible to register for the service.

22-Step Verification is a free service Banco Popular de Puerto Rico offers its clients. Charges may apply for text messages or data excess according to your cell service plan. Check with your service provider to find out more about your plan.