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Some things SHOULDN'T BE SHARED

Share everything except your confidential information (Passwords, PIN, Security codes)

  • Popular will not contact you through emails, text messages, phone calls or social media to ask for your confidential information.
  • Activate our fraud-prevention tools such as Mi Banco Alerts1 and Two-Step Verification2.

Security in your business

Discover how you can make your business safer and more secure.

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Contact Us

If you have identity theft suspicions or concerns or if you’d like to report lost or stolen cards, visit our Contact Center.

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Some tips to prevent fraud:

  1. Fraudulent calls: Hackers make calls using a system that makes people believe these calls are coming from institutions, agencies or companies, including Popular. Using this scheme, they pose as bank employees and ask:

    • For your confidential information and of your accounts; sometimes they can even threaten to freeze or close your accounts.
    • To pass by your house to pick up your card that has allegedly been blocked.
    • For you to withdraw your money from the bank due to allegedly unusual transactions.

    Remember that even if you put a request for our call back service, Popular will never call to ask for your username and password, personal identification number (PIN), validation codes or Mi Banco and/or ATH Móvil credentials.
  2. Text messages: Some hackers pose as a person or a company that is sending an apparently official communication, in order for you to provide personal information or click on a malicious link. They may impersonate an official mail service message, claiming an undeliverable package due to allegedly missing information. Never reply to a text message that asks for confidential information.

  3. Social Media: When you want to communicate with us through social media, please make sure that you are on the official page. Some hackers impersonate accounts and publish fake giveaways in attempt to commit fraud. Our official pages include the following symbol check icon and our official accounts are the following:

    • Instagram: popular.pr
    • Facebook: / popular
    • Twitter: @popular
    • YouTube: / popularinc
  4. Emails: Do not reply to emails that contain spelling errors and demand immediate action. Remember that our emails always end in:

    • @email.popular.com
    • @e.popular.com
    • info@maildelivery.popular.com
  5. Websites: Make sure that the websites you visit contain a padlock symbol on the upper left address bar and that the website address begins with “https”.

    https image
  6. Tools: Activate the tools we offer you to help prevent fraud: