: Hackers make calls using a system that makes people believe these calls are coming from institutions, agencies or companies, including Popular. Using this scheme, they pose as bank employees and ask:
For your confidential information and of your accounts; sometimes they can even threaten to freeze or close your accounts.
To pass by your house to pick up your card that has allegedly been blocked.
For you to withdraw your money from the bank due to allegedly unusual transactions.
Remember that even if you put a request for our call back service, Popular will never call to ask for your username and password, personal identification number (PIN), validation codes or Mi Banco and/or ATH Móvil credentials.
Text messages
: Some hackers pose as a person or a company that is sending an apparently official communication, in order for you to provide personal information or click on a malicious link. They may impersonate an official mail service message, claiming an undeliverable package due to allegedly missing information. Never reply to a text message that asks for confidential information.
Social Media
: When you want to communicate with us through social media, please make sure that you are on the official page. Some hackers impersonate accounts and publish fake giveaways in attempt to commit fraud. Our official pages include the following symbol and our official accounts are the following:
Instagram: popular.pr
Facebook: / popular
Twitter: @popular
YouTube: / popularinc
Emails
: Do not reply to emails that contain spelling errors and demand immediate action. Remember that our emails always end in:
@email.popular.com
@e.popular.com
info@maildelivery.popular.com
Websites
: Make sure that the websites you visit contain a padlock symbol on the upper left address bar and that the website address begins with “https”.
Tools
: Activate the tools we offer you to help prevent fraud:
1Alerts and notifications by SMS is a free service Banco Popular de Puerto Rico offers its clients. Charges may apply for text messages or data excess according to your cell service plan. Check with your service provider to find out more about your plan. The alerts for purchases service is available for individual credit cards (with the exception of the Índigo & Black Dual accounts) and the Popular / AAdvantage® Visa Business card. At this time, authorized users and co-applicants are not eligible to register for the service.
22-Step Verification is a free service Banco Popular de Puerto Rico offers its clients. Charges may apply for text messages or data excess according to your cell service plan. Check with your service provider to find out more about your plan.
You are currently in Banco Popular of Puerto Rico's website (popular.com).
By clicking “Continue” you acknowledge the following:
You will be leaving Banco popular.com and entering a third-party website (linked website). The third-party website’s privacy policy and security practices may differ from BPPR.
BPPR is not responsible for the accuracy or content of information contained in this linked website and no guarantee is given that the information provided in this linked website is correct, complete, and up-to-date.
BPPR expressly disclaims all liability for, damages of any kind arising of, use reference to, or reliance on any information contained within the linked website.
This link does not constitute an endorsement by us of the third-party and its products and services.
You are currently in the insurance section of Popular, Inc.’s website (popular.com). By clicking “Continue” you acknowledge the following:.
You are leaving popular.com and entering a website owned and operated by Chubb Group (“Chubb”). The privacy policy and security practices of Chubb’s website may differ from those adopted by Popular.
Insurance products and services are offered by Popular Insurance LLC (“Popular Insurance”), a subsidiary of Popular, Inc. (“Popular”) and an affiliate of Banco Popular de Puerto Rico (“BPPR”).
Popular Insurance is a General Agency and Authorized Representative duly authorized by the Puerto Rico Insurance Commissioner’s Office to offer and sell life, variable life, variable annuities, disability, property and casualty, and title insurance and health related employee benefit services in Puerto Rico.
Insurance products are not deposits, are not insured by the FDIC or other Federal Government Agencies, and are not guaranteed by BPPR or any of its affiliates, including Popular.
Popular and BPPR do not offer, underwrite issue or sell insurance products.
If you acquire a travel insurance policy, the policy will be underwritten and issued by Chubb Insurance Company of Puerto Rico, a subsidiary of Chubb.
Chubb is not affiliated to Popular, Inc., Popular Insurance or BPPR.
Popular, Popular Insurance and/or BPPR are not responsible for the accuracy or content of the information contained in Chubb’s website and no guarantee is given that the information provided in such linked website is correct, complete, and up-to-date.
Popular, BPPR and Popular Insurance expressly disclaim all liability for damages of any kind, reference to, or reliance upon any information contained in the linked website.
Hello,
You are now leaving Banco Popular de Puerto Rico’s web page and being redirected to Popular Bank.
Please click “Continue” to proceed.
Hello,
You are now leaving the Puerto Rico region of Banco Popular de Puerto Rico’s web page and being redirected to the Virgin Islands’ region.
Please click “Continue” to proceed.
Credit Reporting Disputes You have the right to dispute the accuracy of the credit information we have reported by writing to us and describing the specific information that is inaccurate or in dispute, and the basis for any dispute with supporting documentation, to the address below.
Banco Popular de Puerto RicoPO Box 71589San Juan PR 00936
Please write a letter with the following information:
Full name
Mailing address
Account number in question
Date of birth
A detailed description of the issue and the desire resolution.
*Please make sure your browser is not blocking popup windows.
With this service, we offer you assistance on information about your products and banking services. For information about balances, making payments and/or transfers, you should log in to your Mi Banco Online account or call TeleBanco Popular® at 787.724.3650
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and our official accounts are the following:
