Do not share confidential information (username, password, PIN, and security codes) via phone calls, text messages, emails, or social media.
Click here to learn more about the incident reported by the third-party services provider, Evertec.
Mi Banco Alerts1
Activate the Mi Banco Alerts1 service to receive alerts via push notifications, email or text message (SMS) about your account and cards’ activity.
2-Step Verification2
Upon activation, if we ever detect unusual activity in your profile, you will receive a security code via text message, email or phone call when you log in to Mi Banco. These two steps will prevent hackers from accessing your money.
On/Off
Lock and unlock your debit card to prevent their use temporarily through the Mi Banco mobile app.
If you believe you are a victim of a scheme, report it by calling TeleBanco Popular® at 787-724-3659.
For situations involving Mi BancoSM or ATH Móvil, call 787-724-3655 and select the corresponding option.
For claims, card blocks, or card cancellations:
We implement strict security systems to protect and guarantee the privacy of our customers' information.
We have specialists in fraud prevention who continuously review our customers' account activity to alert them immediately if unusual activity is detected.
Your transactions at ATMs and points of sale are constantly verified to mitigate the risk of fraud.
It features prevention systems that alert you about changes in your profile, balances and/or transactions.
To access our list of frequent questions, you can visit our Resource Center.
Scammers may impersonate bank employees, claiming there are “unusual transactions” on your accounts or cards, or that your information has been compromised. They may even ask for your card for a supposed replacement.
The bank will never send personnel to collect your cards.
Vishing is a fraud scheme via phone call, seeking to obtain your confidential information.
The most common new schemes include spoofing, a technique used by hackers that consists of placing calls through a system that emulates an “official” Popular phone number or that of another institution.
Hackers pose as bank employees and ask for your personal and/or account information and may even threaten to freeze or close your accounts.
Additionally, they simulate numbers from institutions like Popular and pose as employees in video calls. They ask you to download applications or grant them access to your device, allowing them to view your messages, passwords, and notifications without you directly providing them.
Remember that, even if you have requested our CallBack service, Popular will NEVER ask for:
Identity thieves may try to imitate our emails attempting to obtain your confidential information, access your accounts or to try to disable your computer. This modality is known as phishing.
Do you know how to distinguish an official Popular email vs. a fraudulent one?
A fake email can have several suspicious traits:
Remember that our emails always end with:
A tip: Turn on spam filters in your email settings. This will help prevent unsolicited emails from reaching your inbox.
Learn how to stay protected:
If you notice anything suspicious or if there is any problem after starting a transaction at an ATM, cancel the transaction, pocket the card, and leave. Consider using another ATM or coming back later.
Report any suspicious activity or crime immediately. If the ATM is located within a branch, notify an employee or call us at 787-724-3659.
A tip: Withdraw cash with your smartphone. Follow the steps here.
Scammers continue to use various schemes to obtain bank account information, especially by sending fake checks. These frauds often appear as overpayments for services, sweepstakes or lottery prizes, or other reasons, such as Social Security payments. In most cases, scammers ask the victim to deposit or cash a stolen or counterfeit check and quickly return a portion of the money.
To reduce these risks and protect the finances of Federal Government beneficiaries, the Department of the Treasury and other agencies have promoted the transition to electronic payment methods. This initiative encourages the use of direct deposit to customer accounts, eliminating the use of checks as a payment method. This transition process must be completed through the official Federal Government website. For guidance and additional resources, visit GoDirect.gov.
Protect yourself from fraud! Scammers may impersonate the Department of the Treasury or other government agencies to deceive you and obtain your banking information. If you receive any suspicious communication, keep the following recommendations in mind:
Learn to recognize the warning signs and protect your money.
Cryptocurrencies have become more popular in recent years. At the same time, fraud schemes for potential investors have increased.
How to avoid falling for a fraud scheme:
Remember that easy money does not exist. If something sounds too good to be true, it’s probably a scam. Be prudent and cautious with your finances.
Scammers often initiate this scheme by pretending to have a romantic interest to gain their victims’ trust and then asking for money. They create fake profiles on social media, dating apps or websites, inventing emergencies or travel expenses to justify their financial demands.
Some hackers mimic accounts and publish fake sweepstakes advertising “valuable” prizes to commit fraud. Typically using the name and logo of a real company to create the impression that the sweepstakes is legitimate. Always remember to:
If you have any questions, reach out to the business directly using the official contact information.
Artificial intelligence can create images, videos, voices, and faces with alarming accuracy (deepfakes). Scammers use these tools to deceive you by impersonating family members, trusted institutions, and more. Stay alert:
Smishing is a technique used by hackers that consists of sending text messages, pretending to be a company or person, for you to provide confidential information to access your bank account.
Remember:
Check out some examples of text messages we send to our customers. We will never ask you to provide any personal or account information.
We do not request a response.
If you sign up, you’ll receive text message alerts about transactions and activity on your accounts.
We do not request a response or action.
If you made an appointment to visit the branch, you will receive text messages with confirmations and reminders.
We do not request a response or action.
If we detect unusual activity in your profile when logging in to Mi Banco, you will receive a security code by text.
Do not share this code. Only you must enter it in Mi Banco.
To authenticate a secure purchase on the Internet with your card, you might receive a security code by text or email to validate the transaction.
Do not share this code. Only you must enter it to continue with your purchase.
You will receive a text message if we detect an unusual transaction with your card.
If you do not recognize the transaction, press 9 to report fraud. If you do recognize the transaction and wish to confirm it, press 1.
The frequency of messages may vary. Message and data rates may apply. If you want to stop receiving these alerts, you must reply the message with the word STOP. Learn about Our Privacy Policy.
In order to improve our products and services, we may contact you through the number 1-844-997-5095, with a text message survey, to obtain your input quickly, efficiently, and in real time.
Questions do not include requests for confidential information.
If you believe you are a victim of a scheme, report it by calling TeleBanco Popular® at 787-724-3659.
For situations involving Mi BancoSM or ATH Móvil, call 787-724-3655 and select the corresponding option.
For claims, card blocks, or card cancellations:
To access our list of frequent questions, you can visit our Resource Center.
Popular will never ask you for confidential information (username, password, PIN, and security codes) via phone calls, text messages, emails, or social media.
If you stop receiving your mail, contact the nearest post office.
Switch to secure online statements (e-Statements) and check them regularly to make sure all charges are accurate.
Activate Mi Banco Alerts1 and stay on top of your balances, purchases, and transactions.
When sending money electronically, whether through transfers, person to person payments,or digital services, it’s important to remember that many of these payments work like cash. Once the money is sent, it may be impossible to recover it.
How we keep you protected:
How you stay protected:
Your information is protected against fraud with the most advanced technology.
Protect your Mi Banco profile:
How to use Touch ID for iOS - Tutorial
How to configure FingerPrint in Mi Banco Mobile for Android® - Tutorial
If you believe you are a victim of a scheme, report it by calling TeleBanco Popular® at 787-724-3659.
For situations involving Mi BancoSM or ATH Móvil, call 787-724-3655 and select the corresponding option.
For claims, card blocks, or card cancellations:
To access our list of frequent questions, you can visit our Resource Center.
Service offered by Banco Popular de Puerto Rico. Member FDIC.
Alerts and notifications via SMS is a free service offered by Banco Popular de Puerto Rico to its customers. Text message or data overage charges may apply according to your mobile service plan. Check with your service provider to find out more about your plan. The purchase alerts service is available for individual credit cards and the Popular / AAdvantage® Visa Business card. Authorized users and co-applicants are currently not eligible to register for the service.
2-Step Verification is a free service offered by Banco Popular de Puerto Rico to its customers. Text message or data overage charges may apply according to your mobile service plan. Check with your service provider to find out more about your plan.
ATH Móvil is a service of the ATH® Network from EVERTEC Group, LLC.
Service offered by Banco Popular de Puerto Rico for its credit cards. These alerts do not require registration. Messages are identified by the sender ID 87584.
