Security Center

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Knowing your money is secure will give you peace of mind. Learn how to protect yourself and prevent fraud.

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Discover how you can make your business safer and more secure.

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If you have identity theft suspicions or concerns or if you’d like to report lost or stolen cards, visit our Contact Center.

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Some tips to prevent fraud:

  1. Fraudulent calls

    : Hackers make calls using a system that makes people believe these calls are coming from institutions, agencies or companies, including Popular. Using this scheme, they pose as bank employees and ask for your personal information and of your accounts; sometimes they can even threaten to freeze or close your accounts. Remember that even if you put a request for our call back service, Popular will never call to ask for your username and password, personal identification number (PIN), validation codes or Mi Banco and/or ATH Móvil credentials.
  2. Text messages

    : Some hackers pose as a person or a company that is sending an apparently official communication, in order for you to provide personal information or click on a malicious link. Never reply to a text message that asks for personal or financial information.
  3. Social Media

    : When you want to communicate with us through social media, please make sure that you are on the official page. Some hackers impersonate accounts in an attempt to commit fraud. Our official pages include the following symbol check icon and our official accounts are the following:
    • Instagram: popular.pr
    • Facebook: / popular
    • Twitter: @popular
    • YouTube: / popularinc
  4. Emails

    : Do not reply to emails that contain spelling errors and demand immediate action. Remember that our emails always end in:
    • @email.popular.com
    • @e.popular.com
    • info@maildelivery.popular.com
  5. Websites

    : Make sure that the websites you visit contain a padlock symbol on the upper left address bar and that the website address begins with “https”. https image
  6. Tools

    : Activate the tools we offer you to help prevent fraud: