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If you have identity theft suspicions or concerns or if you’d like to report lost or stolen cards, visit our Contact Center.
Fraudulent calls: Hackers make calls using a system that makes people believe these calls are coming from institutions, agencies or companies, including Popular. Using this scheme, they pose as bank employees and ask:
Text messages: Some hackers pose as a person or a company that is sending an apparently official communication, in order for you to provide personal information or click on a malicious link. They may impersonate an official mail service message, claiming an undeliverable package due to allegedly missing information. Never reply to a text message that asks for confidential information.
Social Media: When you want to communicate with us through social media, please make sure that you are on the official page. Some hackers impersonate accounts and publish fake giveaways in attempt to commit fraud. Our official pages include the following symbol 
and our official accounts are the following:
Emails: Do not reply to emails that contain spelling errors and demand immediate action. Remember that our emails always end in:
Websites: Make sure that the websites you visit contain a padlock symbol on the upper left address bar and that the website address begins with “https”.
Tools: Activate the tools we offer you to help prevent fraud:
Alerts and notifications by SMS is a free service Banco Popular de Puerto Rico offers its clients. Charges may apply for text messages or data excess according to your cell service plan. Check with your service provider to find out more about your plan. The alerts for purchases service is available for individual credit cards (with the exception of the Índigo & Black Dual accounts) and the Popular / AAdvantage® Visa Business card. At this time, authorized users and co-applicants are not eligible to register for the service.
